Market Manager

What you will do on your journey with WebBeds.

As a Market Manager, you will work closely with our hotel suppliers, Sales, Operations, and internal stakeholders to build, manage, and grow strategic supplier partnerships across Malaysia. This involves acquiring new hotel partnerships, negotiating contract renewals, optimising rates, allotments, and availability, and driving supplier performance across thousands of travel agents and international distribution channels via our technology platform.

This role requires a commercially driven, relationship-focused, and analytical individual with strong negotiation skills, account management expertise, and market analysis capabilities. You’ll manage supplier performance, identify growth opportunities, drive direct contracting initiatives, and collaborate cross-functionally to maximise supplier value, market share, and commercial performance.

In this role you will:

Key responsibilities

• Supplier relationship management: Build and maintain strong supplier relationships by developing trusted, long-term partnerships with hotel partners and ensuring high levels of engagement and satisfaction.

• Contract and renewal negotiation: Negotiate contracts and renewals to secure competitive rates, optimal allotments, and favourable terms, ensuring strong availability and short release periods across assigned territories.

• Account management and support: Manage supplier accounts by optimising rate competitiveness, allotments, and preferred agreements, while supporting partners on payment, rate, and operational queries.

• Target setting and performance driving: Drive performance through target setting by aligning commercial goals with suppliers and monitoring progress to maximise revenue and market share.

• Allotment utilization optimization: Monitor and optimise allotment utilisation by analysing reports, reviewing availability, and making necessary adjustments to improve performance.

• Direct contracting conversion: Convert third-party supply into direct contracts to strengthen market positioning and increase direct inventory across key territories.

• New supplier onboarding: Identify and onboard new suppliers to expand product offering and enhance market coverage within assigned regions.

• Platform adoption promotion: Promote adoption of WebBeds’ extranet and direct connectivity ensuring rates and inventory are consistently updated and maintained year-round.

• Data and market intelligence leverage: Leverage data and market intelligence from internal systems, sales feedback, and third-party sources to identify trends and implement actionable strategies.

• Cross-functional process collaboration: Collaborate cross-functionally with Sales, Operations, and Data Entry teams to resolve issues, support special requests, and ensure seamless contract and booking processes.

• Industry event representation: Represent WebBeds at industry events and conferences to strengthen supplier relationships and gain insights into market trends and opportunities.

• Market performance and growth strategy: Analyse market performance and implement growth strategies to increase market share and drive business expansion within assigned territories.

• Autonomous territory management: Operate autonomously within assigned territory while partnering closely with the Regional Manager to identify and execute new business development opportunities.

The skills we would love to see in your suitcase!

• Minimum 2–5 years of contracting, account management, or commercial experience within the hotel, travel, OTA, bedbank, wholesaler, or tourism industry.
• Bachelor’s degree in Business, Hospitality, Tourism, Sales, Marketing, or a related field, or equivalent professional experience.
• Excellent written and verbal communication skills, with professional proficiency in English required. Additional local language capabilities would be advantageous.
• Proven experience in hotel contracting, supplier negotiations, account management, and building long-term commercial relationships with hoteliers and key industry partners.
• Strong understanding of hotel distribution, contracting models, including static and dynamic rate models, and general market trends within the travel industry.
• Commercially driven with strong negotiation, influencing, and business development skills, with the ability to identify opportunities and deliver measurable results.
• Highly analytical with strong attention to detail, and proficient in Microsoft Office applications, particularly Microsoft Excel, for reporting, analysis, and performance tracking.
• Strong interpersonal, stakeholder management, and cross-functional collaboration skills, with the ability to build trust and maintain successful supplier relationships.
• Self-motivated, proactive, and results-driven, with the ability to work autonomously, manage multiple priorities, and thrive in a fast-paced commercial environment.
• Willingness to travel regularly within assigned territories to meet suppliers, attend industry events, and support business development initiatives.