Resources & Support
Find the resources and support you need to connect your property with the WebBeds marketplace. Access technical documentation, channel manager guidance, supplier contact points, and operational support for setup, integration, and day-to-day management.
Our Customer Support team assists partners with confirmed bookings, including amendments, cancellations, and other booking‑related enquiries. For non‑booking matters, please contact your Account Manager. You can contact Customer support via email, or visit the Contact page for phone numbers.
Connectivity info
Seamless, flexible connectivity that fits your technology preferences. WebBeds integrates easily with your existing systems – whether through our proprietary Extranet, or via more than 65 channel manager and switch connections. You choose how you connect and control your inventory, with reliable, real-time access that supports efficient, scalable distribution.
WebBeds Central is our secure extranet that gives hotel partners direct control and visibility across key areas of their partnership with WebBeds.
Designed to support different supplier needs, the platform provides tailored access based on user type, ensuring teams can efficiently manage what matters most to them — from rates and availability to bookings and performance insights.
Permissions are set according to your role and property setup. Chain and head office users can view bookings and performance across multiple properties, while CHM and property‑level users can manage rates and availability, apply stop sales, and maintain inventory in real time. This role‑based approach helps reduce manual effort, improve accuracy and support more efficient day‑to‑day distribution management.
To request access or update user permissions, please contact your WebBeds Sourcing representative, who will guide you through the setup.
Channel Manager connectivity allows hotel partners to manage rates, availability, and restrictions for WebBeds through supported third‑party channel management systems.
By connecting through an approved channel manager, inventory updates are transmitted automatically to WebBeds, helping ensure accurate availability and consistent pricing without the need for manual extranet updates. This option is particularly well suited to properties managing multiple distribution channels or seeking to streamline day‑to‑day rate and inventory management through a single platform.
Availability of channel manager connectivity depends on your technology setup and supported partners. Your WebBeds Sourcing representative can confirm compatibility, support the connection process, and ensure your distribution is configured correctly to align with your operational and commercial requirements. A number of support Channel Managers are listed further down this page.
Switch Connectivity enables hotel partners to distribute rates and availability to WebBeds through decentralised distribution chains (DDC), providing an efficient alternative to direct extranet management or traditional integrations.
Designed for properties and groups using supported channel managers or CRS partners, this connectivity option allows inventory, pricing, and restrictions to be updated automatically, helping ensure accuracy and consistency across distribution. Updates flow through approved connectivity partners, reducing manual effort while supporting real-time availability and rate changes.
Availability of Switch Connectivity depends on your technology setup and approved DDC providers. Your WebBeds Sourcing representative can confirm eligibility, guide you through the onboarding process, and ensure the correct connectivity configuration is in place to support your distribution strategy.
Static FIT contracting offers a simplified distribution option for hotel partners with fixed pricing strategies or limited availability requirements. Under this model, rates and conditions are agreed in advance for a defined period and distributed on a static basis, without the need for frequent updates.
This approach is well suited to properties seeking predictable distribution, reduced operational overhead, or participation in specific markets or travel programmes where dynamic pricing is not required.
Static FIT contracts are managed in coordination with your WebBeds Sourcing representative, who will support setup, ensure correct content distribution, and advise on where this model best complements your overall distribution mix.
WebBeds supports flexible, seamless connectivity through a wide range of leading channel managers, allowing hotels to work with the technology they already trust. By connecting through your preferred channel manager, you can manage rates and availability in real time, maintain stronger control over inventory and support efficient, scalable distribution — all without added complexity.
An enterprise‑grade CRS and channel management solution used by global and regional hotel chains, offering strong GDS connectivity, rate management and distribution control.
Visit: Amadeus iHotelier
A unified hospitality platform combining PMS, channel manager, booking engine and payments, widely used by independent and mid‑market hotels worldwide.
Visit: Cloudbeds
A global hospitality technology provider offering channel management, CRS and digital distribution solutions, with strong adoption across Europe, APAC and global hotel groups.
Visit: D-EDGE
An enterprise connectivity platform enabling real‑time distribution between hotels, chains and travel sellers, widely used by large hotel brands for high‑volume connectivity.
Visit: DerbySoft
A channel manager and booking engine focused on independent hotels, providing real‑time connectivity to major OTAs and distribution partners.
Visit: Lighthouse
An all‑in‑one digital platform for hotels, combining channel management, booking engine, CRM and marketing tools, popular with independent and regional hotel groups.
Visit: Profitroom
A global hospitality technology company offering channel connectivity, rate distribution, parity and revenue intelligence solutions for hotels and chains of all sizes.
Visit: RateGain
One of the world’s most widely used channel managers, enabling hotels to manage rates and availability across thousands of distribution channels from a single platform.
Visit: SiteMinder
A cloud‑based channel manager with strong presence in APAC and EMEA, supporting real‑time distribution, analytics and rate management for independent hotels and groups.
Visit: STAAH
A leading enterprise CRS and distribution platform used by major global hotel brands, providing centralised rate, inventory and distribution management.
Visit: SynXis
A CRS and channel management suite offering global distribution, GDS connectivity and booking engine solutions, commonly used by European hotel groups and chains.
Visit: Vertical Booking
Our Supplier FAQ section is designed to help you find clear, straightforward answers to the most common questions about working with WebBeds. From connectivity and distribution to tools, processes and support, this is a fast way to get the information you need — all in one place.
Access can be requested through your WebBeds sourcing representative. Permissions are set based on your role and property setup.
Please contact your WebBeds sourcing representative to request changes to user access or permissions.
Your primary contact is your WebBeds sourcing representative, who can also coordinate additional support if required.
Visit the Join Us page, complete the Hotels & Suppliers form and a member of our partnerships team will get in touch to get you started.
Yes. WebBeds Central supports role‑based access, allowing different permission levels for property, CHM and head office users.
If you’re experiencing login issues, contact your WebBeds sourcing or support contact for assistance.
Hotels can connect via WebBeds Central (Extranet) or through a supported channel manager, CRS or connectivity provider.
Yes. Connectivity options can be reviewed and updated in coordination with your WebBeds sourcing team.
WebBeds integrates with a wide range of leading channel managers and connectivity partners globally, allowing hotels to use their preferred technology, some of these are listed down the page.
Rates and availability can be managed directly in WebBeds Central or via your connected channel manager, depending on your setup.
First check your channel manager or extranet settings. If the issue continues, contact your WebBeds sourcing or support contact.
Yes. Property‑level and CHM users can apply stop sales and manage inventory controls in real time.
Parity issues can be reported using WebBeds Parity Monitor, where eligible users can submit pricing discrepancies at property level.
Property‑level and CHM users can submit parity issues, while chain and head office users can monitor activity across multiple properties.
Yes. Parity Monitor allows you to view and track the progress of reported discrepancies through to resolution.
Bookings can be viewed in WebBeds Central, with visibility based on your assigned user role.
Please raise booking‑related queries with your WebBeds Sourcing representative.
Yes. Chain and head office users can view bookings and performance data across their portfolio.
Allocation rooms remain open and available for sale, and all existing and future bookings made from allocation must be honoured. If requested dates fall within the agreed release period, any unsold rooms are automatically returned to the hotel.
If you need to close allocation rooms, please contact your WebBeds Contracts Manager directly. Stop sales to allocation are not accepted unless confirmed to you in writing.
Stop sale requests for free sale and capped free sale rooms are processed within 48 hours of receipt of your email. Stop sale teams operate Monday to Friday, so requests received on Friday may be actioned the following Monday. All bookings made prior to the stop sale being applied must be honoured.
For immediate stop sales, we recommend using WebBeds Central or your channel manager, which allows you to manage stop sales 24/7.
Please note that only rooms included in your current live contract can be closed. Dates outside the contract period cannot be closed in advance.
Please go to the Contact page for Supplier Operations contacts in your region.
All WebBeds bookings are automatically confirmed to our clients at the time of booking and are notified to the supplier either by email or via your channel manager, depending on your setup.
Bookings must be re‑confirmed by the hotel using the hotel reference number. This can be completed by clicking the confirmation link in the booking notification or by updating the booking through WebBeds Central.
BAR rooms remain open and available for sale. Stop sales for BAR can only be managed directly by the hotel using WebBeds Central or via your connected channel manager. Stop sale requests for BAR cannot be actioned by WebBeds on your behalf.
WebBeds applies industry‑recognised security standards and best practices to protect systems, data and access. This includes controlled access, secure infrastructure, regular monitoring and ongoing reviews to ensure supplier and booking information is handled responsibly.
As a digital travel company, Web Travel Group prioritises the security of its business applications including our point-of-sale sites, booking platforms, and financial and data management systems. We are committed to ensuring the protection of data we collect, transmit and store, and strive to maintain a best practice governance program to mitigate the risk of a cyber-attack. Web Travel Group are ISO 27001:2022 and PCI-DSS certified.
We are committed to protecting all data that we collect, transmit and store including that of our clients, suppliers, end travellers, employees, non-trade vendors. Maintaining best practice governance when it comes to data privacy to prevent data breaches which have the potential to impact the satisfaction and confidence of our clients and partners, as well as the operational and financial performance of the Company is a key priority of the organisation. We operate across multiple jurisdictions and remain focused on maintaining compliance with relevant data protection regulations including the General Data Protection Regulation (EU) 2016/679.
User access is granted, updated or removed through controlled processes managed by WebBeds teams. This helps ensure access remains current, appropriate and aligned with supplier requirements.
At WebBeds, protecting your bookings and account access is a top priority. We continuously evolve our security protocols to give you confidence every time you access our platform.
All users on the WebBeds Central are protected by Multi-Factor Authentication - an extra layer of verification that ensures only authorised users can access your account and bookings.
We offer two MFA options:
TOTP MFA (Recommended)
A time-sensitive code generated by an authenticator app, refreshing every few seconds
Email MFA
A one-time code sent to your registered email address
Why We Recommend TOTP
Compatible apps include: Google Authenticator, Microsoft Authenticator, Authy, 1Password, and FreeOTP.
Getting Started with TOTP
Setting up TOTP takes just a few minutes. Follow our step-by-step guide or video tutorial to enable it on your account.
WebBeds has measures in place to help identify and reduce fraudulent activity across its platforms and distribution network. These controls support secure transactions, protect supplier inventory and help minimise exposure to unauthorised or suspicious behaviour.
Access is restricted to authorised users only and is managed through role‑based permissions. Property‑level, CHM and head office users are granted access according to their role and operational needs.
If you have any security‑related questions or concerns, please contact your WebBeds sourcing representative, who can escalate the issue to the appropriate internal teams for review and support.
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News, Innovation, Inspiration
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Empower our people to deliver exceptional value through integrity, respect and relentless curiosity - challenging conventions, embracing change and working together to create superior outcomes for our customers.