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Value, choice, expertise

and an unrivalled level of service.

 

WebBeds is a global online marketplace for the travel trade, an intermediary connecting hotels and other travel service suppliers to a distribution network of travel buyers all over the world.

WebBeds has a truly global footprint, with a team of 2,000+ people in 120+ cities, across 50+ countries, speaking 50+ languages – all focused on ensuring WebBeds delivers value, choice, expertise and an unrivalled level of service.

 

The process of bringing together over 500,000+ hotels and 23,000+ ground services in more than 39,000 locations in a way that adds value to suppliers’ businesses, and distributing that content to a global network of over 50,000 travel buyers in more than 140 source markets in ways that meet their needs, is a complicated and technical ecosystem.

The WebBeds Global Marketplace, our platform where travel suppliers and travel buyers seamlessly connect to sell and buy travel content, is driven and supported by a talented and dedicated team of Technology, Contracting, Sales, Operations, Finance and Marketing specialists.

We are a travel trade brand of Web Travel Group, a global digital travel organisation listed on the Australian Stock Exchange (ASX: WEB).

Our distribution model

As an intermediary marketplace, we source inventory from travel suppliers, connect, aggregate and merchandise that content in our platform, the WebBeds Marketplace, and distribute it to our global network of travel trade buyers, who sell to the travelling public.

 

Find out more about connecting to the WebBeds Marketplace in the Suppliers and Buyers pages.

We pride ourselves on being a truly global business

  • Our People & Locations

    Our network of regional offices and team of experienced travel professionals on the ground around the world enables a unique understanding and relationship with each of the markets where we operate. This enables us to offer knowledgeable, customer-centric, market specific focus and real-time support to thousands of supply and distribution partners around the world.

    Our Contracting teams source great hotels and ground product, pricing, offers and availability for our sales team to distribute via a truly global network of travel distribution partners, and all of this is supported by some of the best Dev, Tech, Ops, Support, Marketing and Product Content professionals in the business.

  • Our Hotels & Product

    WebBeds has a truly global product offering with over 500,000 hotels in 39,000 locations. We have an ever-growing portfolio of over 31,000 directly contracted independent hotels and 62,000 directly contracted chain hotels, integrations with more than 70 third party wholesale providers plus over 23,000 ground product services.

    Our offering continues to grow, with a strategic focus on new content, delivered with flexibility & control, that is relevant to the needs of our outbound travel markets in an everchanging world.

    For more detailed information about our product and inventory, please don’t hesitate to speak to a member of the team.

  • Our Global Reach

    We distribute our hotels and ground services product to a global network of over 50,000+ travel buyers, our distribution partners who sell to the travelling public, in more than 140 source markets.

    Thousands of travel agencies regularly connect to the WebBeds Marketplace and generate millions of searches each and every day. On average, a hotel reservation is confirmed by WebBeds every 4.5 seconds, so since you started reading this paragraph, 3 new bookings will have been made.

  • Our Distribution Technology

    Our technology journey and marketplace platform strategy is continually evolving, always with the goal of delivering the most robust, secure, flexible and seller/buyer focused technology possible.

    Our Supplier partners can manage their inventory through our proprietary extranet or via one of the 80+ Channel Managers and Hotel Switches we’re connected to.

    Buyers can access our huge choice of global inventory through market-leading, trade-only booking websites or simple and seamless platform to platform API connectivity.

  • Our Specialist Brands

    WebBeds also operates specialist brands JacTravel DMC and UmrahHolidays International, providing niche service offerings to the travel trade.

    JacTravel DMC is a multi-award-winning operator providing tailormade travel arrangements for groups of all sizes covering corporate and leisure, special interest, education and MICE – with a particular focus on the UK, Ireland and European destinations. Established in 1975, JacTravel brings a wealth of experience along with half a century of trading and legacy to the WebBeds family. For more information, visit: www.jactravel.com.

    UmrahHolidays International (UHI) is a genuine pioneer in providing a unique Umrah experience to travel agencies worldwide. We enjoy strong partnerships with local KSA operators and suppliers and work directly with more than 1,000 hotels in Makkah, Medinah, Jeddah and other nearby cities. UHI enjoys a unique value proposition as a certified Supplier and OTA to Saudi GDS platform “Maqam” and our trading environment supports the Kingdom of Saudi Arabia’s vision to welcome 30 million religious tourists by the year 2030. For more information, visit: www.umrahholidays.com.

People & Places
Hotels & Product
Global Reach
Distribution Network
Our Specialist Brands

WebBeds Leadership Team

Our Senior team are a proven, innovative, results-driven group of leaders with a wealth of experience across the travel and technology industries.

Kok Sheng Sun

President - WebBeds Asia Pacific

Kok Sheng Sun

President - WebBeds Asia Pacific

KS has more than 18 years’ experience in travel. Prior to joining Webjet, he was Regional Head of Sales South Asia and Japan responsible for businesses in India, South East Asia and Japan. KS also held various commercial and operational roles in Far East Organisation and Singapore Airlines.

Anders Kjong

President - WebBeds Europe

Anders Kjong

President - WebBeds Europe

Anders has worked in the travel industry since 2015, joining WebBeds from Globalia, where he was in charge of the Digital Business Development, until he moved to become WebBeds CCO Europe in 2017. Anders has more than 20 years of management experience working in different sectors such as FMCG and on-line retail / digital entertainment.

James Phillips

President - WebBeds Americas

James Phillips

President - WebBeds Americas

James has an extensive 25-year travel and hospitality career. James’ experience in the industry started with a leading tour operator. He then spent a decade working with the Starwood Hotels and Resorts and Kempinski group of hotels. Subsequently, he held leadership roles with GTA for sourcing in the EMEA and Americas regions and with Hotelbeds for Sales and Marketing. Most recently, James has been advising several companies, working with the state of Connecticut’s venture capital arm on its travel portfolio.

 

Amr Ezzeldin

President - WebBeds Middle East & Africa

Amr Ezzeldin

President - WebBeds Middle East & Africa

Amr’s 20 years’ plus experience in Travel and Hospitality leadership roles across highly regarded organisations within the Middle East & Africa region is testament to his calibre. Prior to joining WebBeds he led the regional Sales Department at GTA, designing and implementing effective commercial strategies. Since joining Lots of Hotels in 2015 he has tackled business challenges with a hands-on approach and created opportunities to deliver on growth and revenue objectives.

Faye Holbrook

Global Head of People - WebBeds

Faye Holbrook

Global Head of People - WebBeds

Faye was appointed as WebBeds’ Global Head of People after serving as Global HR Director of our acquired business Destinations of the World. Faye has 18 years of strategic and specialist human capital management delivery and is CIPD level seven qualified. Her education spans international management schools, entrepreneurship, and she holds a Masters with distinction in Human Resource Management. Faye has worked in global roles across blue chip organisations throughout her career. She thrives in an environment where each individual from our global diverse landscape can achieve their greatest success and it becoming the collective of WebBeds.

Alexandra Nicolaie

Global Head of Operations - WebBeds

Alexandra Nicolaie

Global Head of Operations - WebBeds

Alexandra brings 20+ years of international experience in Operations within the Financial Services, Insurance and Travel industries. With an educational background in psychology and banking, Alexandra started her career with Citigroup in Romania, Poland and United Kingdom, gaining expertise responding to challenging client requirements at regional and global level in increasingly complex and senior roles.  With a track record in delivering strong customer satisfaction results and a depth of knowledge of customer segments and solutions, Alexandra became COO for Client Delivery teams in Trade and Treasury Solutions division, redesigning support models, introducing automation and innovation in the form of new technologies and processes for corporates, public sector, and banks.

As Director at First Data subsequently, she continued to deliver transformation of operational functions dedicated to customer service and relationship management (both B2B and B2B2C) at a global level, always seeking operational excellence. Her role with Amadeus as Global Head of Payment Operations equipped her with valuable travel industry experience, and as Global Head of Customer Operations at AXA Partners, she contributed significantly to company’s ambition to be a leading, cost-efficient, global organization delivering best in class customer experience.

Within WebBeds, Alexandra manages global customer service, supplier, and contract back-office activities, with a highly customer oriented and value driven mindset. She enjoys challenges and opportunities to drive change to improve customer and employee experience and bringing simplicity and consistency to processes.

Mohammed Malik

Chief Information Officer - WebBeds

Mohammed Malik

Chief Information Officer - WebBeds

Mohammed brings more than 20 years travel industry experience to WebBeds having worked in technology for some of the largest and most well-known travel brands like GTA, Travelport and Kuoni. Most recently, Mohammed led the Technology team at Destinations of the World.

He prides himself on building efficient and productive teams and unlocking untapped potential. He is a self-confessed student of Leadership and Human behaviour which has helped him to build rewarding careers for his teams.

Chris Chandler

Chief Financial Officer - WebBeds

Chris Chandler

Chief Financial Officer - WebBeds

Chris is a NZ Chartered Accountant who started his career in EY before joining different travel related industries including airports, ground handlers, airlines, travel agents and bed banks over the last 20 years.

He has been CFO of a regional airports group for Infratil, before heading to the Middle East with Fraport and his previous role was Vice President – Finance in the Emirates Group before joining WebBeds.

Chris has been WebBeds Regional CFO for Middle East & Africa and Americas, before taking a Group role to drive Finance Digitalisation across the Webjet Limited group.

Based in Dubai, Chris is passionate about how the combination of people and technology can add significant value in providing financial services within an organisation.

Alaa Saleh

Chief Business Transformation Officer - WebBeds

Alaa Saleh

Chief Business Transformation Officer - WebBeds

Alaa was appointed as WebBeds’ Group Chief Operating Officer (COO) after serving as COO of our latest acquired business Destinations of the World. Alaa has a wealth of more than 20 years transformation experience across Technology and Operations from Destinations of the World, Accenture, Blue Chip Organisations and our Travel Industry. Based in Dubai, Alaa is responsible for our Transformation and Innovation, leading our teams to be world class in service to our Customers and Suppliers, and ensuring our cost management is efficient.

Elina Boncheva

SVP Strategy - WebBeds

Elina Boncheva

SVP Strategy - WebBeds

Elina began her career at Barclays Capital before earning her MBA from Columbia Business School and joining WebBeds, where she spent nine years leading strategy, business intelligence, and innovation initiatives for the European market. In her current global role, Elina helps shape WebBeds’ long-term vision and strategy whilst also leading WebBeds’ Business Intelligence team.

With a strategic mindset and analytical approach, Elina excels in building structured frameworks and fostering strong stakeholder relationships to drive results. Her adaptability and cross-cultural skills have been demonstrated through work across New York, Tokyo, and Palma de Mallorca. Currently based in London, Elina is a Fellow of the Royal Geographical Society and serves on the Board of CBS Alumni London.

Noemi Gómez

Noemi Gómez

SVP Global Commercial Planning – WebBeds

Noemi Gómez

Noemi Gómez

SVP Global Commercial Planning – WebBeds

Noemi, originally from Mallorca (Spain), a popular touristic destination and a central hub for major companies in the sector. Noemi owns more than 15 years of extensive experience in the tourism sector.

She began her career in the hotel hospitality management and has since worked across various domains, including online travel agencies, bedbanks and start-ups, in both B2B and B2C companies.

Prior to her incorporation at WebBeds, Noemi held the positions of Director of Pricing and Sourcing at Globalia, one of the largest tourism groups in Spain. Her expertise lies in the revenue maximization and product optimization though process definition and project implementation, using artificial intelligence technology, maximizing company’s profitability at a global scale.

Karen Robertson

Managing Director - JacTravel DMC

Karen Robertson

Managing Director - JacTravel DMC

Karen has over 25 years’ experience in the travel industry with specific expertise in the tour operating sector.  As part of JacTravel’s management team since 2004, Karen has built her career through the evolution of the JacTravel brand, moving to the role of Managing Director in 2018 with full responsibility for the DMC division across the UK, Ireland, and Europe.

Working within the international marketplace, Karen has a proven track record in strategic planning, business development, team leadership and achieving optimum levels of efficiency and customer experience.

Web Travel Group Leadership Team

WebBeds is a travel trade brand of the Web Travel Group, a digital travel business listed on the Australian Stock Exchange (ASX: WEB). Our group leadership team play an active role across many of our departmental functions.

John Guscic

Managing Director - Web Travel Group

John Guscic

Managing Director - Web Travel Group

John was appointed as Web Travel Group (formerly Webjet Limited) Managing Director in February 2011, after serving on the Webjet board since 2003. John was previously Managing Director, Asia Pacific for GTA and formerly Managing Director, of the Travelport Business Group, Pacific region.

Based in Tokyo, Japan, he was responsible for the Galileo and GTA brands in Australia, New Zealand, Japan, Korea and Indonesia. Previous to that John was Managing Director, Galileo South Pacific and Flairview Travel.

Shelley Beasley

Group Chief Operating Officer - Web Travel Group

Shelley Beasley

Group Chief Operating Officer - Web Travel Group

Shelley has over 25 years’ experience in travel and travel technology with globally recognized firms such as United Airlines and Travelport. She has significant management experience in leading global commercial and operational teams.

Tony Ristevski

Chief Financial Officer & Company Secretary - Web Travel Group

Tony Ristevski

Chief Financial Officer & Company Secretary - Web Travel Group

Tony has more than 15 years’ experience working in a range of senior finance and corporate roles in Australia and overseas, most recently as CFO of ASX listed TechnologyOne Limited. He is experienced working with companies undergoing growth, both organically as well as through acquisitions, and has considerable international experience having worked in Europe, Asia and the United States. Previously with Computershare, Tony is a Chartered Accountant, has a Bachelor of Commerce (Honours) as well as an Executive MBA from Melbourne Business School.

Our History

Formed in 2013, we’ve come a long way in a short period of time. But despite enjoying the energy, growth and mentality of a start-up, we actually have well over 40 years’ experience in providing travel services to the trade.

Take a look through our timeline to see some of our significant milestones as we have moved from humble beginnings to become a real pioneer in the travel industry and the fastest-growing and second largest provider in the marketplace.