Reporting to: Commercial Support Supervisor

Department: Commercial Support Department

Location (primary): Cairo

Job Purpose:
Develop and generate accurate reports and analyses that are essential for strategic decision making of the organization especially the commercial team.

Specific duties and responsibilities:

• Develop/create reports and dashboards for use of different departments
• Proactively use data to figure out market and business trends to increase profits and efficiency.
• Manage and monitor all data projects
• Perform troubleshoot on all Business Intelligence tools and assist in resolution.
• Supervise implementation of all new software tools and systems (if any)

Skills Required:

• Good analytical skills
• Comfortable with numbers, reports, analysis
• Good knowledge in excel and other BI tools such as Tableau etc
• Excellent verbal & written English
• Willing to work on weekend/shifts

Reporting to: Client Connectivity & Optimization Manager

Department: Commercial Support

Location (primary): Cairo

Job Purpose:
Manage clients integration process in coordination with Sales and XML/technical teams.

Analyze each integration to identify areas of improvements and optimizations after go-live, ensuring that the connection is working efficiently, issues are detected and resolved immediately.

Specific duties and responsibilities:

• Client integration management from start to finish.
• Client mapping & exclusions reviews
• Products & pricing review & optimization
• Issue/challenges review & resolution
• Search optimization
• Establish rapport & close relationship with client and their tech-team
• Keep track of key metrics
• Take initiative in identifying growth opportunities

Skills Required:

• Good analytical skills
• Understands system, XML language & integrations
• Excellent verbal & written English
• Travel industry background (preferred)
• Willing to work on weekend/shifts

Key Responsibilities

• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
• Reconciling complex accounts that have been escalated from the AR team.
• Monitoring debtor balances to ensure a reduction in debtors DSO.
• Ensuring credit and collection policies and procedures are followed within your team.
• Liaising with customers, as well as internal personnel including the sales team.

Essential Qualifications and Experience

• University graduate from faculty of commerce or business administration.
• Minimum 2 years’ experience and up to 5 years.
• Work experience in accounts receivable, better in international company, and preferred in hospitality but not a must.
• Good command of English, reading and writing.
• Team player, hard-working and Well presented.

ONLY CANDIDATES CURRENTLY IN EGYPT will be considered for shortlisting.

Reporting to: Commercial Support Supervisor

Department: Commercial Support Department

Location (primary): Cairo

Job Purpose:
Support Commercial team on admin-related tasks including but, not limited to agency creation and login management and booking & customer analysis/reports.

Specific duties and responsibilities:

• Management of daily emails and admin requests from clients related to their accounts (login reset etc).
• Client contracts and documentation review and validation.
• Assisting in the implementation of supplier & client integrations.
• Running reports and analysis of customers, bookings, etc.

 
Skills Required:

• Excellent verbal & written English
• Travel industry background (preferred)
• Customer service background (preferred)
• Knowledge in excel (preferred)
• Willing to work on weekend/shifts

Key Responsibilities

• Manage the day to day flow of supplier contracts between Contract Managers and Data Entry.
• Review supplier contracts received to ensure that the contract has all information required to be loaded and made available for sale.
• Follow up with the Contracts Manager where a contract has inaccurate, confusing or missing information. In the absence of a Contracts Manager (out on business or leave) then follow up with the supplier directly.
• Complete the contract entry template used for loading by the Data Entry department in an accurate and efficient manner. This is to be completed for every supplier contract agreed.
• Within agreed parameters, prioritize supplier contracts sent for loading.
• Update a shared centralized contract log detailing when contracts are passed for loading to the Data Entry department.
• Assist Contract Managers with the QA process where time and workload allows.

 
Key Competencies

• Attention to Details
• Analytical skills
• Organizing and Planning Skills
• Interpersonal skills
• Communication skills
• Customer oriented

 
Essential Qualifications and Experience

• 2 to 3 years experience in a Data Entry position
• 1 year experience in a Quality Assurance position
• Possess a solid understanding of development and testing methodologies
• Able to demonstrate past experience documenting results and utilizing internal tools
• Background in hospitality or travel industry is a plus

Key Responsibilities

• Confirm bookings from allotment and framed free sale.
• Clear pending bookings which do not have a supplier reference.
• Clear on request bookings.
• Close cancelled bookings.
• Provide alternate accommodation for denied bookings.
• Respond within SLA to all customer Phone and E-mail requests.
• Liaise with Sales and Product to resolve customer issues with maximum efficiency.
• If issue is ongoing to then liaise directly with hotels and suppliers to close complaint.
• Identify and solve system errors and limitations, report to Supervisor and I.T.
• Retain and convert business via providing a high level of customer service.
• Follow up mapping and payments with the accounts department.

 
Key Competencies

• Enhanced Customer Service
• Problem solving skills
• Interpersonal skills
• Communication skills
• Team work
• Planning and organizing skills

 
Essential Qualifications and Experience

• Experience in customer service.
• Experience with an online booking system.
• Experience in the Travel or hospitality (Hotel) industry.
• Good English skills (written and verbal).
• 35 WPM Typing
• Business Fluent English communications skills
• Ability to use MS Office applications including Excel, Word, Outlook

Reporting to: Pricing Supervisor

Department: Commercial Support

Location (primary): Cairo

Job Purpose:
Manage the overall implementation, monitoring and analysis of revenue tactics of the organization and proactively recommend pricing strategies for better yielding.

Specific duties and responsibilities:

• Apply pricing/markup changes on all the platforms, as and when required.
• Monitor and analyze results of any pricing adjustments.
• Recommend pricing tactics to encourage better profitability by analyzing demand, competition etc.
• Run price comparisons.

Skills Required:

• Good analytical skills
• Good in excel  (reports and analysis)
• Pricing/revenue management background (preferred)
• Excellent verbal & written English
• Travel industry background (preferred)
• Willing to work on weekend/shifts

Reporting to: Head of Commercial Support

Department: Commercial Support

Location (primary): Cairo

Job Purpose:

A varied, creative and interesting role, the Senior Marketing Support Executive will work on several different areas within the Marketing and Brand function.

As well as having a creative edge and an attention to detail, the role involves having a keen commercial understanding and the ability to analyze data and use this to suggest future improvements, as well as a strategic approach so that we continually look at ways to make the Marketing function improve efficiency and performance.

The SMSE will also need to develop working relationships within the team as well as other departments, notably Content, Purchasing and the wider Sales and Commercial organization.

The main functions of the Marketing and Brand department are to increase awareness of WebBeds AMEA to a relevant audience, to protect the brand and to support the Sales and Commercial division to increase our Sales position.

Specific duties and responsibilities:

Email Marketing: To produce high quality, targeted, scheduled and ad-hoc email marketing campaigns. This will involve sourcing suitable content and offers, compiling the campaigns, distributing to our client base and proving analysis on campaign success to help guide future activities.

Design: To assist in production of various high quality creative and design led tasks including flyers, ads, banners, presentations, email marketing, company stationary, merchandise and more.

Report and Analysis: To develop a good knowledge and understanding of the various tools that we use within marketing (including iVector, Google Analytics, Smart Focus) in order to report on campaign success, opportunities, threats, trends and patterns and to make suggestions based on these results.

Administration and logistics: To assist with several smaller roles and responsibilities to help support the smooth running of the department. These can include monitoring email inboxes and distributing accordingly, assisting at trade shows, leading various projects, website monitoring, client facing reporting, internal reporting, protecting the WebBeds brand, etc..

Skills Required:

• Marketing background
• Excellent verbal & written English
• Good communication skills and networking ability
• Creativity skills
• Strong attention to detail
• Willing to work on weekend/shifts

Reporting to: Supplier Connectivity & Optimization Manager

Department: Commercial Support

Location (primary): Cairo

Job Purpose:

Manage suppliers’ integration process in coordination with technical teams.

Analyze each integration to identify areas of improvements and optimizations after go-live, ensuring that the connection is working efficiently, issues are detected and resolved immediately.

Specific duties and responsibilities:

• Supplier integration management from start to finish.
• Supplier mapping & exclusions reviews
• Products & pricing review & optimization
• Issue/challenges review & resolution
• Establish rapport & close relationship with supplier and their tech-team
• Keep track of key metrics
• Take initiative in identifying growth opportunities
• Overall optimization of the supplier connection

Skills Required:

• Good analytical skills
• Understands system, XML language & integrations
• Excellent verbal & written English
• Travel industry background (preferred)
• Willing to work on weekend/shifts

Reporting to: System Support Supervisor

Department: Commercial Strategy

Location (primary): Cairo

Job Purpose:
Analyze and manage system errors and technical concerns/queries of clients on all platforms and liaise & follow up with the concerned department for the resolution.

Specific duties and responsibilities:

• Management of daily emails related to technical queries and issues from clients.
• Analysis and management of errors on queue on each of the platforms.
• Assisting in the implementation of supplier & client integrations, as and when required.
• Coordinate with the concerned department for error & issues resolutions.

Skills required:

• Good analytical skills
• Understands system, XML language & integrations
• Excellent verbal & written English
• Travel industry background (preferred)
• Willing to work on weekend/shifts

Reporting to: Offline FIT Operations Manager

Department: Offline

Location (primary): Edinburgh

Job Purpose:

To efficiently and accurately process all offline FIT tasks successfully. To achieve maximum profits for the Company whilst maintaining the best possible relations with clients and suppliers.

Key Responsibilities:

Operations

• To ensure efficient processing of offline bookings. (Car tours within 72 hours and City breaks with 24 hours).
• To develop an understanding of rates, allocations, packages, welcome packs.
• To understand the needs of your clients and markets through in house information, senior staff and sales records.
• To provide emergency cover outside of office hours as agreed with the Operations Manager.

Financial

• Ensure special offers at hotels or B&B’s are utilized to secure a better return on bookings.
• To sell additional services to clients whenever possible.

Communication

• To liaise and communicate with clients in their language to establish a relationship.
• To build up relationships with key suppliers.
• To provide excellent customer service.
• To share information with colleagues to enhance team work.
• Ensure that the Manager is advised of any difficulties or complaints that occur.

Product Knowledge

• To develop a good knowledge of suppliers in UK and Ireland.
• To increase geographical knowledge of the UK and British & Irish Tourism on an on-going basis through familiarization trips and independent visits.

Essential Qualifications and Experience:

• Fluency in French
• A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
• Well-developed written and verbal communication skills
• Ability to make decisions and to work on own initiative and in a team
• Numerical skills and common sense
• Ability to work to tight deadlines and excellent organisational skills
• Commitment to excellence in client service
• Good commercial acumen and strong negotiations skills
• Polite, willing to learn and flexible

Desirable:

• Experience within the tourism / hotel industry
• Geographical Knowledge
• Sales experience

Reporting to: Account Development Manager

Department: Groups

Location (primary): Edinburgh

Job Purpose:

• The principle function of this role is to take responsibility for the growth of existing customers and converting opportunities generated by the sales team.
• The re-contracting process for group series occurs both seasonally and annually with new and existing customers. With your existing knowledge of the client’s products, you will have clear development plans for the following season and expand our penetration with the customers within your source market.
• You will develop relationships and become the principal point of contact for a number of our existing and prospective clients.
• In addition, this role takes total responsibility for the qualifying, quoting, and conversion of ad-hoc groups.

Key Responsibilities:

• Be up-to-date with planning cycles and provide the right products and prices within client deadlines
• Become familiar with the markets for which you are responsible for: who are the competitors, expectations, how they work, etc.
• Have a strategic focus on how you can grow existing clients and each out to new/prospective one
• Ensure that you deliver on your key targets including: quote turnaround times, conversion levels on enquiries, % return on offer and after travel sales calls
• Qualify all new enquiries and follow-up verbal contact as soon as possible
• Work closely with the Customer Delivery Manager to ensure converted business is handed over in an accurate and timely manner
• Follow correct quoting procedure and be aware of which hotels to promote replace with something about key product knowledge?
• Be commercially aware to protect margin and look to maximise returns
• Be clear at all times on how performance is against target
• Adhere to the pricing policy
• Provide scanned images, brochure material when required
• Visit clients abroad and within the UK as and when required
• Organise and accompany clients, potential clients on FAM Trips, inspection trips.
• Create regular promotions & special offers to be sent to existing, potential customers for which you have responsibility for developing
• Assist the Customer Delivery and Product teams should the need arise, cross-training will be provided
• Be a team player and support your colleagues
• Assist with product development by being constantly aware of new products by:
  • Keeping abreast of new hotels, entrances or events that arise
  • Making use of the current range of contracted services
  • Responding to demands by customers or sales staff and communicating this clearly to the product team

Key Measures:
To be confirmed at appointment depending on role.

Essential Qualifications and Experience:

• A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
• Hospitality or Tourism Industry experience
• Professional fluency in English
• Exceptional customer service and results driven
• Highly accurate with an excellent attention to detail
• Well-developed written and verbal communication skills
• Ability to make decisions and to work on own initiative and in a team
• Good communication, presentation and negotiation skills
• Excellent organisational skills

Desirable

• Tourism related degree
• Sales experience with a travel agency or tour operator

Reporting to: Director of Purchasing

Department: Purchasing

Location (primary): France

Job Purpose:

The role of the Contracts Manager is to achieve margin targets set by the company for regions allocated. To achieve the target number and mix of hotels, with the correct prices and availability, as defined by the Director of Purchasing. You will be responsible for contracting France, experience working in this region would be ideal. You will need to be fluent in French.

Key Responsibilities:

• Consult and agree with the Director or Purchasing on the specific product requirements.
• Ensure hotels are re-contracted within specified deadlines.
• Identify ‘must-have’ hotels within a destination and contract where appropriate.
• Organize regular visits to local hotels to build and/or maintain relationships.
• Consult and agree with the Director of Purchasing on an ongoing basis regarding deletions and additions to product.
• Negotiate added-value deals, overrides and special offers.
• Coordinate and direct the market manager to help with inventory and pricing changes
• Regularly monitor competitor pricing and availability in line with demand.
• Liaise with yield team to ensure maximum profit, communicate peak and trough dates so they can be priced appropriately.
• Advise on preferred partner hotels in the relevant destinations, negotiate exclusive deals
• Address and resolve any standard/service level issues with suppliers.
• Ensure hotels are inspected and details (photos, amenities etc) updated on a regular basis.
• Communicate destination information regarding peak dates, trade shows, visitor information etc internally.
• Register with relevant tourist boards to gain information and to increase company profile
• Assist with group placements as necessary.
• Manage the supplier relationship throughout the period of the contract, including dealing with close out requests and book out issues and liaising with relevant departments accordingly.
• Co-operate with Health and Safety team to ensure reports are completed and up to date.
• Communicate both internally and externally in a professional manner in keeping with corporate guidelines.

Essential Qualifications and Experience:

• Professional fluency in French
• Contracting experience gained with the tourism industry.
• Able to develop and maintain strong and trusting relationship with hoteliers.
• Educated to degree level of equivalent or equivalent professional qualification.
• Strong negotiation skills, pro-active, dynamic, passionate, and a team player.
• Highly accurate with an excellent attention to detail.
• Well developed written and verbal communication skills.

Reporting to: Account Development Manager

Department: Groups

Location (primary): Hammersmith, London

Job Purpose:
The principle function of this role is to take responsibility for the growth of existing customers and converting opportunities generated by the sales team.
The re-contracting process for group series occurs both seasonally and annually with new and existing customers. With your existing knowledge of the client’s products, you will have clear development plans for the following season and expand our penetration with the customers within your source market.

You will develop relationships and become the principal point of contact for a number of our existing and prospective clients. In addition, this role takes total responsibility for the qualifying, quoting, and conversion of ad-hoc groups.

Key Responsibilities:

• Be up-to-date with planning cycles and provide the right products and prices within client deadlines
• Become familiar with the markets for which you are responsible for: who are the competitors, expectations, how they work, etc.
• Have a strategic focus on how you can grow existing clients and reach out to new/prospective one
• Ensure that you deliver on your key targets including: quote turnaround times, conversion levels on enquiries, % return on offer and after travel sales calls
• Qualify all new enquiries and follow-up verbal contact as soon as possible
• Work closely with the Customer Delivery Manager to ensure converted business is handed over in an accurate and timely manner
• Be commercially aware to protect margin and look to maximise returns
• Be clear at all times on how performance is against target
• Adhere to the pricing policy
• Provide scanned images, brochure material when required
• Visit clients abroad and within the UK as and when required
• Organise and accompany clients, potential clients on FAM Trips, inspection trips.
• Create regular promotions & special offers to be sent to existing, potential customers for which you have responsibility for developing
• Assist the Customer Delivery and Product teams should the need arise, cross-training will be provided
• Be a team player and support your colleagues
• To participate in the emergency cover rota, operating outside office hours.
• Assist with product development by being constantly aware of new products by:
  • Keeping abreast of new hotels, entrances or events that arise
  • Making use of the current range of contracted services
  • Responding to demands by customers or sales staff and communicating this clearly to the product team

Key Measures:

To be confirmed at appointment depending on role.

Essential Qualifications and Experience:

• Fluent  German speaker
• A solid working knowledge of Microsoft Word, Excel,
• Outlook and the Internet
• Industry experience
• Exceptional customer service and results driven
• Highly accurate with an excellent attention to detail
• Well-developed written and verbal communication skills
• Ability to make decisions and to work on own initiative and in a team
• Excellent organisational skills

Desirable:

• Tourism related degree
• Further second language(s)
• Sales experience with a travel agency or tour operator

Reporting to: Account Development Manager

Department: Groups

Location (primary): Hammersmith, London

Job Purpose:
The principle function of this role is to take responsibility for the growth of existing customers and converting opportunities generated by the sales team.
The re-contracting process for group series occurs both seasonally and annually with new and existing customers. With your existing knowledge of the client’s products, you will have clear development plans for the following season and expand our penetration with the customers within your source market.

You will develop relationships and become the principal point of contact for a number of our existing and prospective clients. In addition, this role takes total responsibility for the qualifying, quoting, and conversion of ad-hoc groups.

Key Responsibilities:

• Be up-to-date with planning cycles and provide the right products and prices within client deadlines
• Become familiar with the markets for which you are responsible for: who are the competitors, expectations, how they work, etc.
• Have a strategic focus on how you can grow existing clients and reach out to new/prospective one
• Ensure that you deliver on your key targets including: quote turnaround times, conversion levels on enquiries, % return on offer and after travel sales calls
• Qualify all new enquiries and follow-up verbal contact as soon as possible
• Work closely with the Customer Delivery Manager to ensure converted business is handed over in an accurate and timely manner
• Be commercially aware to protect margin and look to maximise returns
• Be clear at all times on how performance is against target
• Adhere to the pricing policy
• Provide scanned images, brochure material when required
• Visit clients abroad and within the UK as and when required
• Organise and accompany clients, potential clients on FAM Trips, inspection trips.
• Create regular promotions & special offers to be sent to existing, potential customers for which you have responsibility for developing
• Assist the Customer Delivery and Product teams should the need arise, cross-training will be provided
• Be a team player and support your colleagues
• To participate in the emergency cover rota, operating outside office hours.
• Assist with product development by being constantly aware of new products by:
  • Keeping abreast of new hotels, entrances or events that arise
  • Making use of the current range of contracted services
  • Responding to demands by customers or sales staff and communicating this clearly to the product team

Key Measures:

To be confirmed at appointment depending on role.

Essential Qualifications and Experience:

• Fluent Spanish speaker
• A solid working knowledge of Microsoft Word, Excel,
• Outlook and the Internet
• Industry experience
• Exceptional customer service and results driven
• Highly accurate with an excellent attention to detail
• Well-developed written and verbal communication skills
• Ability to make decisions and to work on own initiative and in a team
• Excellent organisational skills

Desirable:

• Tourism related degree
• Further second language(s)
• Sales experience with a travel agency or tour operator

Reporting to: Client Relations Manager

Department: DMC – Groups

Location (primary): Hammersmith, London

Job Purpose:

The principle function of this role is to take responsibility for the growth of our client accounts by converting the opportunities generated by the Sales Team through the generation of quotations, securing and operating the tours and delivering excellence in service delivery.

Develop relationships with clients and become the principal point of contact for them, qualifying, quoting and operating their tours.

You will need to be able to speak Spanish, Portuguese, French, German, Swedish or Norwegian. Other European languages will also be considered.

Key Responsibilities:

• To understand the client base and provide the right products and prices within client deadlines when quoting.
• To become an expert on the market you are responsible for: who are the competitors, expectations, how they work, etc
• To deliver on the key performance indicators of the CLT including quote turnaround times, conversion levels on enquiries, % return on offer, maximised profit margins on all tours and the sale of additional services whenever possible in order to increase final profit on Tours.
• To ensure the smooth operation of all groups, working closely with Product Team who is responsible to book all services and hotels for your groups to provide them with all the necessary tools in order for them to book everything correctly and according to the offers confirmed to our agents i.e. correct budget for buying rates for both hotel and services, timed itineraries, any additional info they should be aware of during the buying process.
• To assume total responsibility of the file at 40 days prior undertaking 40 days check and making further adjustment as necessary.
• To create and issue final timed itinerary, vouchers, invoicing clients by given deadline
• To achieve customer excellence by taking all necessary steps to ensure the success of the tour from both the agent and end client’s perspective.
• To ensure the financial details of all bookings are accurate and up to date within Tourplan.
• To visit clients abroad and within the UK as and when required
• To organise and accompany clients, potential clients on FAM Trips, inspection trips.
• To create regular promotions and special offers to be sent to existing, potential customers for which you have responsibility for developing.
• To assist the Product and Sales team should the need arise, cross-training will be provided.
• To be a team player and support your colleagues.
• To participate in the emergency cover rota, operating outside office hours.

Essential Qualifications and Experience:

• Fluency in English
• A solid working knowledge of Microsoft Word, Excel, Outlook, Powerpoint and the Internet
• Desire to deliver exceptional customer service
• Results driven
• Commercial awareness and understanding
• Highly accurate with an excellent attention to detail
• Well-developed written and verbal communication skills
• Ability to make decisions and to work on own initiative
• and as part of a team
• Excellent organisational skills

Desirable:

• Tourism industry experience
• Tourism related degree
• Further second language(s)

Reporting to: Director of Purchasing

Department: Purchasing

Location (primary): Kentish Town, London

Job Purpose:

There are three core aspects to the job of a Junior Contracts Manager – these are to build, grow and maintain a hotel portfolio, to secure best possible rates, conditions and inventory with suppliers, and to hit targets in a number of hotels, Revenue (BP) and Override / Marketing Fees, all within a designated area of responsibility.

Key Responsibilities:

• Negotiating and signing competitive or exclusive contracts which meet the company requirements in terms of rates, allocations, commissions and any other key contracting criteria
• Responsible for maximising contracts performance through negotiating tactical and special offers as well as making sure we have sufficient rooms to sell via use of inventory report and other available reporting tools in order to drive destination performance.
• Identify promotional opportunities within the destination(s).
• Responsible for producing destination monthly report to reflect market trends and product needs with the direction and guidance from the Regional Head in timely manner
• Monitoring and analysing production volumes to ensure adequate inventory in line with destinations targets.
• Responsible for all elements of ongoing account management and developing excellent relationship with key supplier decision maker.
• Provide administrative support to hotels, such as:
• Offer extranet training to new and existing hotels
• Upload the contracts to internal system, set contracts live and send out partnership agreements to the hotels
• Maintain the contracts filing system
• Deal with supplier queries such as accounts queries, content, reservations, etc. and follow up on queries as and when required
• Chase the hotels for renewal signatures and proposals as directed by Regional Head
• Sending offers for loading using internal procedures
• Manage the supplier relationship throughout the period of the contract, including dealing with close out requests and book out issues and liaising with relevant departments accordingly
• Regular business trips and trade fair attendance as and when required
• Use any opportunity over the phone with hotels to improve performance and competitive positioning of the company.

Level of Financial Responsibility :

Direct commercial impact (*Figures depending on the region)

Key Responsibilities:

• Revenue (BP) for assigned destination(s)
• Number of properties for the destination(s)
• Override / Marketing fees

Essential Qualifications and Experience:

• Commercial awareness in the Travel Industry
• Fluency in English and French– verbal & written
• Good Microsoft Office knowledge, especially Excel and Outlook
• Strong negotiation skills
• The ability to develop and promote long term, mutually beneficial relationships
• The ability to demonstrate skills in both business development and account management
• Ability to keep on top of multiple work flows
• Interest and predisposition to analyse data from numerous reporting sources and maintain high attention to detail
• Highly organized
• Personal effectiveness with strong communication and influencing skills
• Adaptable to different working environment for example, willing to spend time out of office or having meetings over the phone.
• Professional, credible, confident and enthusiastic
• Proactive and results driven, delivering on commitments and meeting deadlines
• Self-motivated, flexible and able to work on own initiative
• Resilient and able to perform in fast paced highly pressured environment
• Available to travel to at least 20% of time
• IT knowledge: functional level- MS office, with focus on Excel applications

Desirable:

• Educated to degree level or equivalent professional qualification
• Experience working in a multi-cultural organisation and working with people with a variety of cultures

Reporting to: Regional Head of Contracting

Department: Purchasing

Location (primary): Kentish Town, London

Job Purpose:

There are three main aspects to the role of a Market Manager -these are to provide commercial and administrative support to a team of Contracts Managers, to maximise contracts performance to ensure department targets are achieved and to build and maintain key relationships internally and externally.

Key Responsibilities:

• Responsible for managing and maintaining hotel inventory through monitoring availability and pick-up to ensure sufficient room supply in line with the business needs to include negotiating top ups and close outs directly with the hotels.
• Use different reporting tools to analyse the level of availability of a hotel / destination.
• Responsible for maximising contracts performance through negotiating tactical and special offers at hotel level under Regional Head / Contract Manager’s guidance.
• Loading of adhoc special offers where possible
• Undertaking Price comparisons for a given destination in line with Regional Head / Contracts Managers’ requests to ensure competitiveness of the contract at all times
• Provide administrative support to Contracts Managers, such as:
  • Offer extranet training to new and existing hotels
  • Upload the contracts to internal system, set contracts live and send out partnership agreements to the hotels
  • Maintain the contracts filing system
  • Deal with supplier queries such as accounts queries, content, reservations, etc. and follow up on queries as and when required
  • Chase the hotels for renewal signatures and proposals as directed by Regional Head / Contract Managers.
  • Sending offers for loading using internal procedures
• Undertake weekly destination task list as defined and agreed in conjunction with the Regional Head / Contracts Manager
• Assisting Contract Manager and the Call Centre team with book outs as and when required
• Helping Contract Manager with business development opportunities in new areas within the designated destinations as well as following up on new leads and opportunities
• Acting as first point of contact in absence of the Contract Manager.
• Use any opportunity over the phone with hotels to improve performance and competitive positioning of the company.
• Deal with any other adhoc tasks, such as report preparation, and contract drafting within the destinations as and when required.

Key Measures:

• Destination production level vs target
• Number of weekly calls to suppliers
• Adherence to weekly task completion and deadlines
• Loss reduction

Essential Qualifications and Experience:

• Commercial awareness in the Travel Industry
• Good Microsoft Office knowledge, especially Excel and Outlook
• Personal effectiveness with strong communication and influencing skills
• Comfortable using phone to negotiate with suppliers.
• Experience in working in fast paced and multi-cultural environment
• Proactive, with ability to offer solutions to issues encountered.
• Personable with lots of enthusiasm and a “can do” attitude
• Team player
• Self- starter
• Ability to use multiple systems
• Ability to negotiate
• Ability to work independently as well as part of the team
• Ability to prioritise
• Organised with impeccable attention to detail
• Numerically astute
• Ability to build effective working relations both internally and externally

Desirable:

• Travel/Hospitality Experience preferred
• Fluency in any European language

Reporting to: Regional Head of Contracting

Department: Purchasing

Location (primary): Kentish Town, London

Job Purpose:

There are three main aspects to the role of a Market Manager -these are to provide commercial and administrative support to a team of Contracts Managers, to maximise contracts performance to ensure department targets are achieved and to build and maintain key relationships internally and externally.

Key Responsibilities:

• Responsible for managing and maintaining hotel inventory through monitoring availability and pick-up to ensure sufficient room supply in line with the business needs to include negotiating top ups and close outs directly with the hotels.
• Use different reporting tools to analyse the level of availability of a hotel / destination.
• Responsible for maximising contracts performance through negotiating tactical and special offers at hotel level under Regional Head / Contract Manager’s guidance.
• Loading of adhoc special offers where possible
• Undertaking Price comparisons for a given destination in line with Regional Head / Contracts Managers’ requests to ensure competitiveness of the contract at all times
• Provide administrative support to Contracts Managers, such as:
  • Offer extranet training to new and existing hotels
  • Upload the contracts to internal system, set contracts live and send out partnership agreements to the hotels
  • Maintain the contracts filing system
  • Deal with supplier queries such as accounts queries, content, reservations, etc. and follow up on queries as and when required
  • Chase the hotels for renewal signatures and proposals as directed by Regional Head / Contract Managers.
  • Sending offers for loading using internal procedures
• Undertake weekly destination task list as defined and agreed in conjunction with the Regional Head / Contracts Manager
• Assisting Contract Manager and the Call Centre team with book outs as and when required
• Helping Contract Manager with business development opportunities in new areas within the designated destinations as well as following up on new leads and opportunities
• Acting as first point of contact in absence of the Contract Manager.
• Use any opportunity over the phone with hotels to improve performance and competitive positioning of the company.
• Deal with any other adhoc tasks, such as report preparation, and contract drafting within the destinations as and when required.

Key Measures:

• Destination production level vs target
• Number of weekly calls to suppliers
• Adherence to weekly task completion and deadlines
• Loss reduction

Essential Qualifications and Experience:

• Fluency in French preferred
• Commercial awareness in the Travel Industry
• Good Microsoft Office knowledge, especially Excel and Outlook
• Personal effectiveness with strong communication and influencing skills
• Comfortable using phone to negotiate with suppliers.
• Experience in working in fast paced and multi-cultural environment
• Proactive, with ability to offer solutions to issues encountered.
• Personable with lots of enthusiasm and a “can do” attitude
• Team player
• Self- starter
• Ability to use multiple systems
• Ability to negotiate
• Ability to work independently as well as part of the team
• Ability to prioritize
• Organised with impeccable attention to detail
• Numerically astute
• Ability to build effective working relations both internally and externally

Desirable:

• Travel/Hospitality Experience preferred

Reporting to: Ad Hoc Placing and Regional Contracts Manager

Department: Groups

Location (primary): Hammersmith, London

Job Purpose:

The main purpose of this role is to assist the management with the Allocation and the Re-use Space.

Undertake purchasing tasks for the Sales, the Account Development and the Operations Group Departments, in order to meet our clients’ requirements and deadlines.

Negotiate the lowest possible rats and T&C with the hotels in order to maximise the margins.

To provide administration support to the Product Team as required.

Assist the Product Team to place ad hoc group and series group bookings.

Key Responsibilities:

• To place qualified group requests passed to the Product Team by the Account Development and Sales Teams
• To send options, confirmations, amendments and cancellations to the suppliers and follow up where necessary with an accurate paperwork
• To ensure the maximum usage of the Allocation and Re-use of space
• Attending Familiarisation trips, networking events and trade shows in order to enhance the relationship with existing supplier as well as create new relationships
• Attend face to face supplier meetings where appropriate
• In accordance with the management, arrange supplier visits to allocation and other key hotels
• To understand the needs of the clients and the markets in which the company is operating, obtaining this information through discussion with the Sales Team
• To negotiate ad-hoc group rates with contracted and non-contracted suppliers in key locations, in conjunction with the Management Team.

Essential Qualifications and Experience:

• A solid knowledge of Microsoft Word, Excel and Outlook
• Fluent in English
• Highly accurate with an excellence attention to detail
• Well-developed written and verbal communication
• Professional approach to work
• Approachable and positive individual with a ‘can do’ attitude
• Excellent organisation and time management skills
• Previous experience in negotiating preferred
• Ability to make decision and to work on own initiative and in team
• Be a team player and support your colleagues

Desirable:

• Tourism related degree
• Further second language
• Industry experience

Reporting to: Head of Key Accounts

Department: Key Accounts – DMC

Location (primary): Hammersmith, London

Job Purpose:

• The principle function of this role is to quote and price groups travelling from North America to UK, Ireland and Western Europe.
• To take responsibility for the growth of some existing customers and converting opportunities generated by the Sales and Key Accounts Teams.
• The role takes responsibility for the qualifying, quoting, and conversion of ad-hoc groups and some series from Key Accounts.
• Help in the development of Europe as a destination for JacTravel, advising the Product team so they can contract suitable services and hotels while ensuring product offerings are fresh and up to date.
• The re-contracting process occurs both seasonally and annually with new and existing customers, it is paramount that you keep up to date with bidding and retention/growth of accounts.
• Your responsibility is to have a knowledge and understanding of the client’s products, have clear development plans for the following season and expand our penetration with the customers within your source market.
• A key responsibility will be to develop relationships and become the principle point of contact for a number of our existing and potential customers.
• Taking direction from your line manager, you will develop relationships and become the principle point of contact for a number of our existing customers.
• In addition this role takes total responsibility for the qualifying, quoting, and conversion of ad-hoc and series groups for your own key accounts and convert new key opportunities generated by the Sales and Key Accounts Team, according to work load.

Job Purpose:

• Know the planning cycles and provide the right products and prices within client deadlines.
• Become familiar with the markets for which you are responsible: who are the competitors, expectations, how they work and be clear on how existing clients can grow and what the potential new clients are.
• Ensure that you deliver on key targets including quote turnaround times, conversion levels, % return on offer and after travel sales calls.
• All new Enquiries to be qualified and followed-up by using the phone whenever possible
• Handover of converted business to the Client Liaison Team in an accurate and timely fashion
• Follow correct quoting procedure and which hotels to be promoting
• Be commercially aware, protect margin and look to maximise returns.
• Be clear at all times on how performance is against target
• Adhere to Pricing Policy
• Provide scanned images, brochure material when required
• Visit clients and attend trade shows abroad if required
• Organise and accompany clients, potential clients on FAM Trips, inspection trips.
• Be constantly aware of new products and make use of the current range of contracted services.

Essential Qualifications and Experience:

• Experienced with proven record of successfully quoting on group travel in Europe
• Solid commercial understanding of pricing
• A solid working knowledge of Microsoft Word, Excel, Outlook and the internet
• Fluency in English
• Comprehensive industry knowledge
• Sound Product knowledge of the UK and Europe
• Exceptional customer service and results driven
• Highly accurate with an excellent attention to detail
• Well-developed written and verbal communication skills
• Ability to make decisions and to work on own initiative and in a team
• Good communication, presentation and negotiation skills
• Self-motivated, flexible, adaptable and proactive individual who knows how to think out of the box

Reporting to: Head of Sales

Department: Sales – DMS Division

Location (primary): Major city within Northeast USA

Job Purpose:
The principle function of this role is generate new business for the groups department of WebBeds from the North American tourism market. Looking at securing opportunities from tour operators, travel agents, consortia, educational organisations and others, develop these opportunities through the bidding process and secure the business. Therefore field sales trips, telesales and attending trade fairs are core activities.

You will be selling the DMC services of WebBeds for our very established destinations of UK, Scotland and Ireland along with developing business into other European destinations.

Although you will have no direct reports, you will work closely with the sales teams in Europe who will put together the offers as well as the contracting and customer delivery teams. There will be some expectation on you being able to quote.

You will play an active role in setting the Sales plan for the N American market and its delivery, using WebBed’s CRM system as a key sales tool as well as relevant KPIs to monitor performance.

Key Responsibilities:

• Put in place sales activity plans for North American market that will generate enough new sales enquiries to enable delivery of targets
• Manage resultant Sales Pipeline thus ensuring it is strong enough to deliver the targets that have been set for each destination, react to situation if it is not
• Achieve personal targets for new sales
• Achieve personal Growth targets on existing accounts
• Develop contacts within Key accounts assigned to you
• Represent JacTravel at key trade shows as required
• Travelling to meet new/existing clients as required
• Become proficient on Tourplan from which quotes are generated and other relevant software JacTravel uses
• Keep the CRM system updated and accurate
• Oversee bidding process from start to finish for big opportunities
• Liaise with Marketing team, agree on activity through the year
• Create new itineraries, new ideas to present to clients
• Quote on itineraries sent in by clients for UK, Scotland, Ireland and Europe
• Regular follow-up on quotes, conduct regular sales and contact calls
• Produce regular special offers to be sent to existing and potential customers
• Know the planning cycles for all your markets, providing the right products and prices within client deadlines.
• Become familiar and keep up to date with each destination we offer, what are the new products available, our key hotels, our strengths and challenges in each market
• Become familiar and keep up to date with the North American market, who are the key players within the various segments, who are our competitors, what is new in terms of trade shows, marketing possibilities, be aware of changes both at a micro and macro level that will affect our business

Essential Qualifications and Experience:

• Experienced manager with proven record in sales within Tourism Industry
• A solid working knowledge of Microsoft Word, Excel, Outlook and the internet
• Comprehensive industry knowledge
• Sound Product and destination knowledge of UK, Scotland, Ireland and Europe
• Further key responsibility will be assisting in product development through being constantly aware of new products by:
  • Keeping abreast of new hotels, entrances, or events that arise
  • Making use of the current range of contracted services.
  • Responding to demands by customers or sales and communicating this clearly to the product team.
• Exceptional customer service and results driven
• Highly accurate with an excellent attention to detail
• Well-developed written and verbal communication skills
• Fluency in English
• Ability to make decisions and to work on own initiative and in a team
• Good communication, presentation and negotiation skills
• Self-motivated, flexible, adaptable and proactive individual who knows how to think out of the box

Purpose of role:

• Att vägleda och ge en bra service till våra kunder före, under och efter bokningen är gjord liksom under vistelsen på hotellet, för att ge kunden en problemfri vistelse på sitt hotell.
• Att främja gott samarbete med leverantörer och hotell och att förhandla med dem om det finns problem.

Main Responsibilities:

• In / ut samtal från kunder.
• Boka / avboka / ändra reservationer
• Ge alltid våra kunder en bra service.
• Kommunicera med hotell, leverantörer och kunder.
• Assistera i kris situationer.

Required Experience and Knowledge:

• Hög nivå på både Engelska samt ett Skandinavisk språk är ett måste.
• Erfarenhet i branchen är ett plus.
• Du måste vara en serviceinriktad person som kan hjälpa våra kunder.
• Fatta beslut.
• Datakunskaper på användarnnivå
• Välutvecklade skriftliga och muntliga kommunikationsegenskaper.
• Väl organiserad.
• Du måste vara positiv och ha empati för våra kunders behov.
• Kan hantera arbete under tunga arbetsbelastningar under visa perioder.
• Kan arbeta självständigt, men samtidigt i lag.
• Hantera din tid mellan olika uppgifter.

Seniority Level:
Associate

Employment Type:
Full-time

Industry:
Leisure, Travel & Tourism

Job Functions:
Customer Service

Job Purpose:
Our WebBeds IT team strives to be at the leading edge of technology, developing solutions to meet the travel needs of our customers. We are on a journey to evolve our architecture into cloud native distributed services.
Our product focused delivery teams are self-contained and have end to end ownership of their product. You build it, you ship it and support it, is core to the our WebBeds IT way. We are on the hunt for exceptional developers with agile principles at your heart and a true focus on adding customer value as you craft your code solutions. You will be working in a small self-managed team consisting of developers, business analyst, QA, UI, UX and people from across the business.
We don’t expect you to just read the requirements and code, but rather understand the business and customer drivers for the feature you and your team have been asked to build. You will be empowered to challenge the status quo and come up with innovative solutions.

Key Responsibilities:

• Experience working within the travel industry, a B2B company or with high volume transactional systems will be a benefit.
• Have exposure and experience in an agile environment.
• Have a strong desire to learn and develop in more than one coding language, be open to learn and be the best you can be.
• Come up with simple solutions to complex problems; write testable, effective and communicative code.
• Be curious and passionate about your work and enjoy learning new things. Have a growth mindset.
• Don’t just be a coder. Be interested in the overall business context and creating great user experiences.
• Have some experience in Docker, and Docker orchestration systems (K8S, DC/OS, etc) or be keen to learn these … we can teach you.
• Experience in cloud technologies Google, Azure or AWS.
• Be a great communicator.

As we are on our own technical transformation journey, there is still a need to interact with our incumbent (monolithic) technology stacks so some experience in 3 tier architectures is also desired.

Essential Qualifications and Experience:

• Experience working within the travel industry, a B2B company or with high volume transactional systems will be a benefit.
• Have exposure and experience in an agile environment.
• Have a strong desire to learn and develop in more than one coding language, be open to learn and be the best you can be.
• Come up with simple solutions to complex problems; write testable, effective and communicative code.
• Be curious and passionate about your work and enjoy learning new things. Have a growth mindset.
• Don’t just be a coder. Be interested in the overall business context and creating great user experiences.
• Have some experience in Docker, and Docker orchestration systems (K8S, DC/OS, etc) or be keen to learn these … we can teach you.
• Experience in cloud technologies Google, Azure or AWS.
• Be a great communicator.

Job Purpose:
To meet and increase targets by selling Motorhome rentals and auxiliary products to customers, advancing and closing the sale through inbound and outbound calls.

Key Responsibilities:

• Answering incoming phone enquiries and making outbound calls: you are responsible for answering incoming enquiries from customers and closing / selling to the customer. You will also contact customers via phone to sell alternative options for those who have had their first choice of vehicle declined.
• Making follow up calls: Follow up actions for calls and emails must also be accomplished promptly. You must also be well versed in Online Republic’s terms and conditions including cancellation policies with suppliers.
• Excess Refund Cover: To gain a high degree of product knowledge of the company’s multiple suppliers offering, Motorhome pricing and packages as well as excess coverage “Drive Easy” and “Protection Plus” and apply this knowledge in the sales process to best meet the customer’s needs, whilst providing excellent customer service at all times.
• Live Chat and emails, convert new booking enquiries that come through live chat, email and social media into sales. This could involve multiple points of contact of follow up with some customers.
• To actively look at ways to increase revenue and sales activity and to provide market intelligence. To keep up to date with Motorhome product and trends. To identify and cross-sell additional Online Republic products and services.
• Customer Service: Ensure a high level of customer service is provided at all times. This means you must have a high customer service ethic and formal / learned skillset and high levels of product knowledge and confidence in the advice and recommendations you are giving.
• To look for and seize opportunities to upsell auxiliary products like Drive Easy/Protection Plus, Ferries, and all-inclusive Packages in your interactions with existing customers. Make every opportunity count by ensuring incoming call inquiries for existing bookings where customer is quizzed on the advantages of taking the appropriate Excess Refund Cover.
• Ensure you are compliant, understand and follow the guidelines and process put together by Online Republic.
• To undertake any special projects &/or ad hoc assignments as required to ensure the expectations of the company are met.
• Be flexible in working hours.
• Support others in any way possible that will help the business achieve its objectives.

Key Measures:

• Targets are achieved or exceeded.
• Sales are advanced and closed through inbound and outbound calls.
• Service standards are achieved.
• High degree of product knowledge.
• Accurate records are kept.
• Issues are promptly highlighted and brought to the attention of your Team Leader.
• Customers are followed up with in a timely, quick and efficient manner, in line with company services standard.
• Desire to learn an up skill in your role.
• Professionally presented at all times.
• Positive feedback from managers, customers, suppliers and colleagues.
• Retention of clients and suppliers.
• Increased referrals and recommendations.

Development:

• Knowledge and skills are developed and maintained for competent performance in current position
• Continuously research and remain knowledgeable of industry trends and competition.
• Knowledge and skills are developed and maintained for competent performance in current position.

Company Standards:

• Demonstrate a high level of customer service and professionalism when dealing with clients, suppliers and other external parties, in line with company policy.
• To demonstrate integrity and the company values at all times when at work or representing the Online Republic group of brands.
• To maintain a standard of business dress commensurate with your role.

Essential Qualifications and Experience:

• Microsoft Office Outlook, Word; and Excel to an intermediate level.
• Minimum of 1 years’ work experience.
• Driven and motivated to meet and exceed sales targets.
• Excellent ability to build rapport with customers, answer questions skilfully and identify customer needs, whilst effectively providing a vehicle solution back to them, and closing the sale.
• Able to work under pressure and identify and manage stress, or seek appropriate support.
• To have a passion for excellence and achievement.
• Able to develop a strong knowledge and understanding of products, including key benefits to the customer.
• Positive attitude.
• Proven ability to meet targets.

Desirable:

• Experience in a sales role.
• Proven ability to meet sales targets.
• To speak another European Language.
• Communicates effectively with all parties.
• Willingness to adapt and learn new skills to grow personally and professionally within the company.

Job Purpose:
To effectively manage clients and partners (internal and external) enquiries, complaints and issues, ensure to keep all the time customer satisfaction at the core of every decision and behavior. Interact with customers by phone and email to provide and process information in response to their requests and concerns about our products and services.

Key Responsibilities:

• Control a call through effective communication technique – call management.
• Build customer relationship by listen actively, question appropriately and by providing update and feedback.
• Adapt to and handle changing situations and environments.
• Resolve conflicting situations by using effectively the interpersonal skills.
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
• Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level – manage stress.
• Multitasking. Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system).
• Use effectively the available time and resources to address and finalize the tasks and customer / partner request, issues and enquiries – time management.
• Acknowledge all enquires and requests received within specified service standard requirements.
• Negotiate effectively.
• Organize information and data. Ability to assemble and maintain data in a logical file system that can be accessed by you or others at any given time.
• Input data into systems and documentation.
• Keep clear evidence of losses occurred due to internal reasons and report to management.
• Offer support and guidance to coworkers.
• Be able to work effectively with others and contribute to team task accomplishments.
• Ability to solve problems. Identify root causes by asking the appropriate questions and apply intervention to address them.
• Undertake other tasks and projects as and when required.
• Supervise and manage the task distribution as and when required.

Experience, Qualifications, Training requirements:

• Travel industry and/or Call Centre experience (desirable).
• Experience working in a customer facing role (required).
• Fluency in spoken and written in English and French

Knowledge. Skill, Behavioural requirements:

• Strong communication, interpersonal and client relationship management skills.
• Good negotiating and influencing skills.
• Accuracy, research skills and attention to detail.
• Ability to anticipate and solve problems.
• Team working skills.
• Stamina and persistence.
• A “can do” approach.
• Ability to organize and plan effectively and to prioritize tasks in order to manage multiple activities and meet deadlines.
• Ability to work under pressure and to tight deadlines.
• Willingness and ability to take ownership for decisions.
• Initiative to achieve the best result.
• Computer literate. Basic knowledge of computer usage: Windows applications, email and internet. Learn the company internal software use.

Level of financial responsibility:

• You will have financial authority (up to agreed limits) for decision making in relation to booking rates and agent markup rates.

Key measures:

• Trays are checked each day to ensure that active work has been actioned according to the specified service standards.
• Monthly scorecards, performance metrics and objectives are set aligned with the business need and requirements.
• All enquiries and requests are acknowledged within 2 hours of receipt.
• 2 hours problem solving in case of “on the spot” situations that involve relocations.
• Customers and Suppliers are updated on a daily basis as to the status of their enquiry or booking.
• A substantive response communicated to the agent within 24 hours of their original request.
• An average of 70 – 85 (can be higher) contacts to be handled on a daily bases.
• Customer feedback.
• Quality of response to enquiries and bookings – consistently demonstrating a “Here to Help” attitude through the quality of conversations with customers.
• Monthly 121 meetings with the line manager to assess the individual performance and identify areas for improvement and developmental needs. Provide and receive feedback against the agreed objectives.
• End and mid-year appraisal. A process by which a manager or consultant examines and evaluates an employee’s work behavior by comparing it with preset standards, documents the results of the comparison, and uses the results to provide feedback to the employee.

Reporting to: Team Leader – Accounts Payable Unit 4 Technical Team

Department: Finance

Location (primary): Targu Mures

Job Purpose:
To support the Accounts Payable Team Leader by resolving helpdesk issues by telephone contact in the first instance whenever possible.
The role will involve processing supplier invoices & resolving disputes, investigating non matching invoices to bookings, dealing with supplier & internal departmental queries and also look at creditor’s ledger maintenance and reconciliation.

Key Responsibilities:

• Recognise and sort the AP queries via email and/or printed documents
• Use initiative to resolve supplier queries & unresolved disputes
• Communicating with suppliers & internal departments over payment and booking queries
• Reconciliation of booking adjustments from the booking platform to the creditors ledger
• Resolve un-reconciled booking queries and rates calculations according to the company policies and procedures
• Attending to external phone calls from suppliers
• Processing credit applications / audit forms
• Supplier statement reconciliations
• Reconciling Vcard transactions in financial system and booking platform
• Reclaiming Vcard overcharges
• Ensuring all Supplier accounts are up to date and reconciled correctly
• Download (data transfer from booking system to accounts system) + reconciliation
• Maintaining departmental policies & procedures, making suggestions for improvement
• Assist the AP team leader and managers with any finance projects as requested by management
• Any other ad hoc work as directed by the Accounts Payable Team Leader or Finance Managers
• Your responsibilities may be adjusted to cater for a specific role or project

Key Measures:

• To respond to supplier & internal queries in accordance with the businesses SLA – 48 hours
• To process invoices on time and accurately
• To complete daily tasks on time so it doesn’t affect other departments activities
• Maintaining business and departmental internal policies & procedure

Essential Qualifications and Experience:

• No specific qualifications required
• A solid working knowledge of Microsoft Word, Outlook and
• Excel (understanding formulas) is essential
• Excellent problem solving skills essential
• Strong numerical skills essential
• Highly accurate with an excellent attention to detail is essential
• Ability to work under pressure and to tight timescales
• Good verbal skills and excellent written skills in English is essential
• Strong team player, positive, driven, flexible and adaptable.

Desirable:

• Financial background and knowledge of a financial system are desirable.
• Knowledge of a Travel industry booking platform is desirable
• Knowledge and understanding of the accounts environment desirable

Reporting to: Team Leader – Contract Support

Department: Contract Support

Location (primary): Targu Mures

Job Purpose:
To provide administrative support to the Contract Support Team.
Ensuring efficient and accurate entry of contract information into the company database system(s).

Key Responsibilities:

• To manage the Closeouts folder/emails in an effective and accurate manner
• To manage the Revisions folder/emails in an effective and accurate manner
• Share ideas to improve current procedures and templates
• To implement revisions procedures across the company and partners
• Train new members for the revisions area on procedures and tasks
• Loading contracts in an effective and accurate manner
• Investigate bookings in an effective and accurate manner
• To add value above core duties
• Communication

Additional Tasks:

• Preparation of key reports and statistics.
• Accurate creation of different reports needed by the department
• Minimize errors rechecking complicate extra tasks
• Prioritize work load based on TL/Senior and Manager directions

Essential Qualifications and Experience:

• Administrative or travel industry background would be beneficial.
• Ability to work as part of a team as well as independently.
• Fluent verbal skills and excellent written skills in English.
• Highly organized.
• Ability to build effective working relationships with internal departments.
• Analytical and creative problem solving skills.
• Attention to detail.
• Ability to work under own initiative.
• Strong team player, positive, sincere, driven, flexible and adaptable.
• Ability to work under pressure and to tight timescales.
• Computer literate.

Reporting to: Team Leader Testing

Department: Testing

Location (primary): Targu Mures

Job Purpose:

This role will involve test automation development from scratch & testing throughout the development life cycle. At the same time provide support to the existing test team for business as usual activities.  You’ll be working in agile team; mentoring junior members in automation, building automation frameworks, deputising and supporting the testing team lead and test/development manager in all daily, weekly and monthly reporting. The team is extremely agile with a huge amount of drive.

Key Responsibilities:

• Good understanding of requirements & functional specifications
• Creating & understanding the test plans
• Creating & executing manual & automation test scripts
• Successful test automation development, design, execution & maintenance for web application and web services.
• Identify & document defects during test execution by using defect management tool
• Ability to analyse and apply a pragmatic & context driven approach to any testing
• Participate & support business stakeholders during user acceptance testing
• Understanding of software development life cycle & methodologies
• Participate & mentor junior members of the team during the sprint throughout the different stages of software test cycle
• Working with complex global e-commerce systems beneficial
• Any experience to mobile testing would be beneficial.

Essential Qualifications and Experience:

Technical:

• 1 or 2 year experience working as senior tester
• 1 or 2 year experience mentoring a small team of testers.
• 3 years’ minimum experience in web automation utilising existing market tools
• Proficient in C# to be used as development language to write test scripts
• Involvement in stakeholder management and reporting.
• Experience with BDD software such as Specflow and Gherkin
• Experience working in a TDD Agile driven environment Scrum being the main methodology adopted  Experience in API / xml testing.
• Technology stack: Predominately Microsoft i.e. VB. NET, with newer development done in C# and MS SQL Server Non-technical

Non-Technical:

• Working closely with the Product Owner, Development team, BA, Test Manager, Project Manager and Scrum Team, this role will be involved in all aspects of the development.
• Excellent verbal and written communication skills with the ability to communicate at all levels are required
• Testing experience/background within travel industry system projects would be beneficial but not mandatory
• Candidates should ideally have a computer science, engineering or mathematics background

Advantageous:

• Knowledge of Selenium web driver
• Experience of building test automation framework from scratch and maintain the framework
• 3-5 years of Quality Assurance/Testing experience in creating and executing test automation on responsive web platforms. Any desktop & mobile platforms would be beneficial.
• Experience of working with the following technologies would be advantageous: Linux, C/C++, Java, Apache, MySQL

Key Measures:

Quality of developments released, quality of Supplier integrations, range of KPI’s adhered to; such as release success KPI’s.

Job Purpose:

Analysis and reporting

• Collate and organise date from various date source to build a database for business reporting.
• Provide analysis of data in a summarised and meaningful format to leadership.
• Produce daily business analysis for the management team on the performance of the APAC business at the regional, country and product levels.
• Collaborate with cross-functional stakeholders to understand their business needs and formulate and provide analysis which will help provide insights into the defined business problem.
• Develop daily/weekly/monthly business review to access current business practices
• Work closely with the CCO and general managers in APAC to implement pricing on various systems and conduct analysis of profitability impact
• Work with spreadsheets and maintain a report structure to monitor and follow up on the pricing implementation. This may include variance analysis and other review that will help highlight outliers and cause for issues.
• Conducts business optimization analysis for API clients by analysing search volume, errors, and look-to-book ratio
• Other ad hoc projects as required.

Qualifications and Knowledge:

• Bachelor’s Degree in any field welcome. Preference will be given for studies in a business or analytical based field of studies.
• Demonstrated experience in data analysis. BI tools experience (eg Tableau) will be a plus.
• Expert level in Excel will be required.
• This is an entry level role that will be suitable for fresh graduates. Candidates with up to 3 years of experience are also welcome to apply.
• More importantly, candidates must have a passion for working in a dynamic environment, be open to new challenges and also have a passion for numbers and working with data.
• Lastly, the suitable candidate must have a positive working attitude with a strong sense of responsibility.

Interested candidates, please apply via APPLY NOW button.  If you are shortlisted, you will hear from us!

All personal data collected will be treated in strict confidence and used only for recruitment purposes.

Employment Type: Full Time, Permanent

Benefits: Five-day work week

Career Level: Professional

Yr(s) of Exp: 0 to 3 years

Qualification: Degree

Industry: Any

Job Function: Business Analytics

Zonal Segregation: Harbourfront, Central

Job Purpose:
WebBeds is the fastest growing B2B distributor of Hotel inventory globally. The recent acquisition of JacTravel and Destination of the World have cemented our place as the number 2 B2B accommodation provider worldwide.

We are looking for the right candidate to join our dynamic and fast growing family in Singapore. The candidate will gain in depth experience in the industry and the exposure from working closely with the APAC Leadership team as well as our offices in the APAC region.

If you enjoy working in a fast paced environment with a company that is expanding strongly in the industry, then please submit your application with us today!

This is a single contributor role and reports into the Chief Operations Officer for WebBeds APAC.

Key Responsibilities:

Responsible for the management and optimisation of our connectivity with hotel suppliers across all Webbeds platforms for the APAC region.

• Lead coordinator for APAC in the implementation of new accommodation supplier connection and related follow up. Eg working and bringing online new XML connections to our platforms or to integrate new hotels and chains to us.
• To implement new procedures for the optimisation of our connections with hotel suppliers, CRS, PMS and Channel Mangers.
• To focus on our connections with direct contracted hotels to optimisation our feel and connection.
• Facilitate the Channel Manager mapping for hotels, ensuring rates and inventory are feeding back to our system.
• To work closely with industry partners and suppliers to provide training for their connection to us and serve as point of contact for any connection related issues.
• Also to represent the region in connection related issues or projects with the other Webbeds Regions and our central technology team.Responsible for the management and optimisation of our connectivity with hotel suppliers across all Webbeds platforms for the APAC region.

To work closely with the Contracting Operations team on connectivity issues to provide holistic support to our hotel suppliers in the region.

• Co-ordinating role for all connectivity troubleshooting activities.
• To resolve connectivity related queries/cases coming from hotel partners or operation team.

To also work closely with the Commercial Technology team to ensure efficient end to end connection between our suppliers and sales channels.

Qualifications and Knowledge:

• Bachelor’s Degree in any field of studies although preference will be given for studies in the fields of Hospitality and Tourism or IT Management.
• Minimum of 5 years of experience in the managing of channel managers (eg Siteminder, EZyield) and switches (eg HBSI, Derbysoft).
• Demonstrated high level of technical understanding; specifically with regards to how connectivity works (XML).
• Experience working with OTA or hospitality systems (eg Amadeus, Sabre, Oracle Hospitality) as well as knowledge with connecting DMCs via API will be a plus.
• Candidate must have a passion for working in a dynamic environment, be open to new challenges and exposure.
• Must also be independent and mature, have a positive working attitude with a strong sense of responsibility.

Interested candidates, please apply via APPLY NOW button.  If you are shortlisted, you will hear from us!

All personal data collected will be treated in strict confidence and used only for recruitment purposes.

Employment Type: Full Time, Permanent

Benefits: Five-day work week

Career Level: Professional

Yr(s) of Exp: Minimum of 5 years of relevant experience

Qualification: Degree

Industry: Tourism / Travel Agency / IT Management

Job Function: Hospitality Technology

Zonal Segregation: Harbourfront, Central

Job Purpose:

We are looking for a professional IT specialist to join us in Singapore (APAC Head Office) to support the 13 offices we have in the region – we are still growing!

If you enjoy working in a fast paced environment with a company that is expanding strongly in the industry, then please submit your application with us today!

This is a single contributor role and reports into the Head of Administration APAC.

Key Responsibilities:

Manage and support APAC IT Infrastructure

• Procure, maintain and update user IT equipment (Laptop, printers and other corporate user devices eg)
• Procure, maintain and update user business software (MS Office, Outlook and other function specific systems eg)
• Also to maintain facilities level equipment – telecommunication system, teleconferencing setup, servers and security systems eg.
• Support the IT infrastructure portion of the employee onboarding and leaver process
• System access management for employee.
• Provide IT troubleshooting support
• Implement and maintain our IT business continuality process for the region’s team and offices.

To work closely with the Corporate IT team to implement and manage the region’s corporate IT related policies (cybersecurity, IT procurement, software/hardware usage guidelines and data privacy matters eg). Also to work as Regional Coordinator for IT projects to ensure implementation and adherence to corporate IT standards.

Manage the regional’s IT related expenditure – plan, budget, forecast and track IT related cost for the region.

Implement IT related projects for the region. Some likely projects include:

• Bringing IT equipment (hardware/software) of employee from companies that we have purchased to a common operating standards.
• Conduct cost / benefits analysis, market review and proposal to determine the best structure and plan for region IT infrastructure support.
• Setup IT related equipment and infrastructure for new or renovated offices in the region – to work with local staff or vendors.

Other ad hoc projects as required.

Qualifications and Knowledge

• Diploma or Bachelor’s Degree in an Information Technology related field. Preference will be given for studies in Computer Science, IT, or Information Communication.
• 3-5 years of experience in a similar position will be required.
• Candidate must have a passion for working in a dynamic environment, be open to new challenges and exposure.
• Must also be independent and mature, have a positive working attitude with a strong sense of responsibility.
• Some travel required to support our offices in the region.

Interested candidates, please apply via APPLY NOW button. If you are shortlisted, you will hear from us!

All personal data collected will be treated in strict confidence and used only for recruitment purposes.

Employment Type: Full Time, Permanent

Benefits: Five-day work week

Career Level: Professional

Yr(s) of Exp: 3 to 5 years

Qualification: Diploma or Degree

Industry: IT, Information Communication and system infrastructure management

Job Function: IT, Systems management

Zonal Segregation: Harbourfront, Central

Job Purpose:

Leading the integration process with connectivity partners and identifying system challenges, managing implementation, and ensuring delivery of product within agreed timelines. Managing DI connectivity process in general, supervising the team which is responsible for technical and operational support related to DI queries & troubleshooting.

Key Responsibilities:

• Leading the integration of new hotel chains and managing the connectivity for existing Key Accounts for all WebBeds brands: Lots Of Hotels, Sunhotels ,JacTravel and DOTW.
• Working closely with hotel and switch partners for troubleshooting, providing day to day operational and technical support to DI Team in all different regions : LOH, Sunhotels, JacTravel and DOTW.
• Identify System issues, investigating the obstacles and creating the technical development plan in order to improve the connectivity for DI for each of WebBeds platform.
• Monitor the production on regular basis for connected hotels and chains in all WebBeds platform in remit using relevant production reports.
• Distinguish gaps, opportunities and take necessary actions to optimize all commercial and technical aspects to drive Room Night and Revenue performance.
• Anonymize failed bookings & examine number of transactions for WebBeds.

Key Responsibilities:

• Negotiate new contracts and contract renewals for the assigned territories and ensure to have the greatest availability with the shortest release period.
• Manage the supplier account by ensuring to get the best rate and allotments and negotiating preferred agreements as well as support supplier with any issues related to payment, rates, etc.
• Set targets with suppliers based on accounts management.
• Run allotment utilization reports, monitor current availability and adjust the allotment as required.
• Convert 3rd parties into direct business to gain more market on the specific territories.
• Liaise with the Data Entry team for any queries related to contracts or system issues.
• Support the Operations team for any overbooking, for booking related issues or other queries. Build relationship with suppliers by attending to some travel markets; get a better knowledge of their products and the market needs.
• Introduce WebBeds to new suppliers.
• Promote the use of extranet system among suppliers to encourage them to update directly any changes.
• Ensure Directconnect rates are open and updated year round.
• Build market intelligence from Sales feedback and 3rd parties system to take action on market demands.
• Run reports from 3rd parties and dynamic system data to assess hotels status and take action as required.
• Monitor type of booking and cancellation on a regular basis.

Key Competencies:

• Negotiation skills
• Customer focus
• Problem solving
• Interpersonal skills
• Communication skills
• Planning and organizing
• Team work
• Analytical skills
• Influence skills Results driven

Essential Qualifications and Experience:

• Desirable Tourism / Hotel Management degree.
• 5 years experience in the travel or hospitality industry
• 2-3 years experience with contracts negotiation
• Desirable market knowledge
• Desirable understanding of Yield / Revenue theories and techniques
• Excellent English skills (verbal and written)
• Other languages desirable Computer literate
• Must be currently based in UAE

Reporting to: Head of Commercial Strategy

Department: Commercial Strategy

Location (primary): Cairo

Job Purpose:
Strategically plan and manage all interactions with third party suppliers/partners. Manage the integration and optimization of the connections, ensuring that it is working efficiently and effectively.

Specific duties and responsibilities:

• Supplier integration feasibility analysis.
• Integration & implementation management from start to finish.
• Mapping review.
• Products & pricing review.
• Issue/challenges review & resolution in coordination with concerned teams.
• Overall connection optimization.
• Commercial review and management.

Skills Required:

• System/technical integration knowledge.
• Project management skills.
• Good communication skills.
• Good analytical skills.
• Team player.
• Willing to work on weekend/shifts.

Every year we look to take on a number on interns in the Group division to support our London, Edinburgh and Dublin offices.

Internship Placements are for a minimum on three months and some last for as long as six months.

If you joined the Sales and Account Development internship your core responsibilities would be to maintain relationships would be to maintain relationships with our suppliers to negotiate room rates and to purchase hotel rooms for the Groups business in the UK. You will also liaise with our Account Development and Sales and Customer Delivery teams on a daily basis and help with administration tasks.

If you joined the Operations internship your core responsibilities would be to liaise with British and European suppliers (hotels, guides, coaches, and restaurants) for booking services, carrying out research on new itineraries, logging new requests on our inhouse reservation system (Tourplan) and provide administration support to the Customer Delivery and the Account Development teams.

If you joined the Product internship your core responsibilities would be negotiating rates and purchasing hotel rooms for groups in the UK including London. You will be sourcing new products and creating/maintaining relationships with the relevant suppliers. Liaising with our Account Development/Sales and Customer Delivery team on a daily basis and doing general administration tasks including filing, adding info to spreadsheets etc.

If you joined the Offline FIT internship your core responsibilities are to process offline bookings and place booking requests in suitable accommodation. Understand rates, allocations, packages, welcome packs and the needs of your clients and markets through in house information, senior staff and sales records. You will need to ensure special offers at hotels or B&B’s are utilised to secure a better return on bookings and to sell additional services to clients whenever possible. As well as building up relationships with key suppliers, provide excellent customer service, share information with colleagues to enhance teamwork and update the manager which any difficulties or complaints that occur.  Lastly, develop a good knowledge of suppliers in UK and Ireland.

What we want from you as an intern?

Don’t underestimate what an “intern” is or does! You’ll be a valuable asset to the Groups division – to be successful you’ll need to be friendly and helpful, super organised, proficient in using Word and Excel and have an interest in the leisure/travel/hospitality industry. As an intern, you’ll have plenty of exposure working with different team, so being a team player and possessing excellent communication skills (written and verbal) in a pressurised, fast- paced environment is a must.

Lastly, you’ll need to commit to a minimum three-month placement with us.

What you will get from us?

Taking on an internship at JacTravel is a great opportunity to gain practical experience in the travel industry, in a truly international environment. It really will give you the experience of team-working, expanding your customer care and administration skills and your interpersonal skills. At the end of your internship, your then get to put JacTravel on your resume to help in your future opportunities.

So, what else do you need to know?

Criteria:

To take part in one of your internships you’ll need to be wither a student working as a required part of a UK based further or higher education course, OR a student participating in the Erasmus+ Programme. In addition, as an intern,

• Your placement must form part of your curriculum (and must therefore be applicable to the course you are studying)
• You will and must maintain a “status” as a student
• You will not be considered a worker or an employee
• Any placement will last less than one year

Speaking another European language isn’t essential but would be an advantage

Starting Dates:

Internship programmes vary throughout the year starting from January 2020 onwards

Office Hours:

Monday – Friday from 9am to 5.30pm, with one hour for lunch.

To express your interest in our Internship Programme, please email our HR Recruitment Partner, Anne Zonsberg on anne.zonsberg@webbeds.com or our HR Advisor, Abbie Benjamin on abbie.benjamin@webbeds.com.