Resources & Support
WebBeds provides travel agents and partners with the resources and support they need to work confidently with our marketplace. Access technical documentation for API integration, WebBeds booking site help guides, user guides, FAQs, and operational support to support day-to-day booking and connectivity needs.
Our Customer Support team assists partners with confirmed bookings, including amendments, cancellations, and other booking‑related enquiries. For non‑booking matters, please contact your Account Manager. You can contact Customer support via email, or visit the Contact page for phone numbers.
Connectivity info
WebBeds Marketplace APIs provide programmatic access to WebBeds content for partners requiring deeper system integration and automation.
APIs support the full booking lifecycle, enabling partners to retrieve availability and rates, access content and static data, create bookings, and manage amendments or cancellations directly within their own systems. Real‑time validation at booking confirmation helps ensure pricing and availability accuracy.
API partners are supported through a structured technical onboarding process, including documentation, credentials and integration guidance. Content, property and room mapping are completed during implementation to ensure accurate search results and booking flows aligned to WebBeds Marketplace standards.
Consistent response structures and standardised error handling support reliable operation, easier troubleshooting and scalable distribution once live.
The WebBeds Marketplace Booking Site is our secure, web‑based platform that enables travel buyers to search, book and manage WebBeds content in one place.
Designed to support front‑line booking and day‑to‑day operations, the platform provides access to real‑time availability, net rates, inclusions and booking conditions, with instant confirmation at the time of booking. Users can manage eligible amendments and cancellations directly within the booking site, as well as view booking status and history to support servicing and reconciliation.
Access to the booking site is role based, allowing agencies to assign appropriate permissions to agents, supervisors and administrators. This structured access helps teams work efficiently while maintaining controls across their organisation. Booking Site access, user setup and training support are arranged through your WebBeds account team as part of onboarding and ongoing partnership support.
Our Buyer FAQ section is designed to provide clear, practical answers to the most common questions about working with WebBeds Marketplace. From booking platforms and API connectivity to content, bookings, operational processes and support, this is a quick and easy way to find the information you need — all in one place.
Yes. Role based access is supported, allowing different permissions for agents, supervisors and administrators.
Login issues should be raised with WebBeds support for investigation and resolution.
Access to WebBeds Marketplace booking sites or APIs is arranged through your WebBeds account or commercial contact during onboarding. Simply complete the Join Us form and a team member will be in touch.
Go to: Join us
Users with admin access can add, update or remove users through the User Management tool on the WebBeds booking site. For assistance, please contact your Webbeds Account Manager or Support Contact.
Your WebBeds account manager remains your primary point of contact and will coordinate access, onboarding, documentation support and escalation as required.
Yes. WebBeds offers API connectivity to approved partners via WebBeds Marketplace, enabling direct integration into your booking engine, mid office or back office systems.
API access is granted following commercial agreement and technical approval. Your WebBeds technical onboarding team will provide documentation, credentials and implementation support for WebBeds Marketplace.
WebBeds supplies hotel content (descriptions, images, amenities and room details) through WebBeds Marketplace, across both API and POS channels.
Content, mapping and configuration queries can be raised with your WebBeds account manager or technical support team.
WebBeds Marketplace APIs typically include:
The specific API scope is confirmed during technical onboarding.
Yes. Partners may use a combination of WebBeds Marketplace API connectivity and web based booking sites (POS), subject to contract.
Yes. API partners must complete property and room mapping to ensure accurate search results, pricing and booking flows within their systems.
WebBeds Marketplace APIs return structured error responses with standardised codes and descriptive messages, enabling partners to identify and handle issues programmatically. A dedicated technical team that will collaborate on resolution.
The WebBeds Booking Site is our secure, web‑based online booking site that enables travel buyers to search, book and manage WebBeds content in one place, allowing agents to access the same core WebBeds Marketplace content available via API integration.
Using the WebBeds Marketplace booking site, agents can:
Access to WebBeds Booking Site is arranged through our partnership team. Simply complete the Join Us form and a team member will be in touch.
Go to: Join us
Yes. WebBeds offers onboarding support, documentation and training resources to help agents use WebBeds Marketplace booking site effectively.
All bookings made via WebBeds Marketplace are confirmed at the time of booking. Confirmation details are returned via API or displayed in the booking site.
Cancellations depend on the product rules and policies attached to each booking and can be processed through WebBeds Marketplace where permitted.
Bookings can be viewed in the WebBeds Marketplace booking site or retrieved programmatically via API, depending on your setup.
Booking queries should be raised with your WebBeds Account Manager or Support Contact, quoting the WebBeds booking reference.
Booking conditions, inclusions and cancellation policies are displayed in WebBeds Marketplace at the time of booking and included in confirmations.
Stop sales are applied by suppliers in real time via WebBeds Marketplace. All bookings confirmed prior to a stop sale remain valid and must be honoured.
WebBeds manages supplier communication. Buyers should direct operational queries to WebBeds rather than contacting hotels directly unless advised otherwise.
Payment terms, currency and invoicing frequency are defined in your commercial agreement.
Finance‑related questions should be raised with your WebBeds finance support or account manager.
Yes. WebBeds Marketplace supports multiple currencies, subject to contract and market configuration.
Rates provided through WebBeds Marketplace can be either net rates or comissionable gross rates depending on set-up and rate conditions set forth in the commercial agreement.
Verify the issue within your system or booking site first. If it persists, contact WebBeds support with property and booking details.
Rates and availability are updated in real time or near real time via WebBeds Marketplace, depending on supplier connectivity.
WebBeds applies industry‑recognised security standards to protect WebBeds Marketplace systems, data and transactions.
As a digital travel company, Web Travel Group prioritises the security of its business applications including our point-of-sale sites, booking platforms, and financial and data management systems. We are committed to ensuring the protection of data we collect, transmit and store, and strive to maintain a best practice governance program to mitigate the risk of a cyber-attack. Web Travel Group are ISO 27001:2022 and PCI-DSS certified.
We are committed to protecting all data that we collect, transmit and store including that of our clients, suppliers, end travellers, employees, non-trade vendors. Maintaining best practice governance when it comes to data privacy to prevent data breaches which have the potential to impact the satisfaction and confidence of our clients and partners, as well as the operational and financial performance of the Company is a key priority of the organisation. We operate across multiple jurisdictions and remain focused on maintaining compliance with relevant data protection regulations including the General Data Protection Regulation (EU) 2016/679.
Monitoring and control measures are in place to detect and reduce fraudulent activity across the WebBeds distribution network.
Yes. WebBeds Marketplace booking sites support MFA, including:
Compatible apps include Google Authenticator, Microsoft Authenticator, Authy, 1Password and FreeOTP.
Each partner is assigned a WebBeds account manager. Operational and technical support is provided through dedicated support teams.
Support availability varies by region and product. Your account manager can confirm applicable support hours and escalation paths.
Please visit the Contact page for global customer service, listed by region.
Go to: Contact Us
If you are already connected you can log on to our booking site now. New to WebBeds? Register for access and get connected.
From global announcements to the people and technology shaping our marketplace, this space brings together the latest from across WebBeds. You’ll find company news, press releases, tech and innovation blogs and travel inspiration from our teams worldwide.
News, Innovation, Inspiration
To be the most trusted, agile and value driven partner in our industry - powered by a culture where our people thrive, innovation flourishes, and our hunger to win delivers lasting impact for our customers.
Empower our people to deliver exceptional value through integrity, respect and relentless curiosity - challenging conventions, embracing change and working together to create superior outcomes for our customers.