Contact Us
WebBeds is structured under four geographical regions – Asia Pacific, Americas, Europe and Middle East & Africa. Choose the region you are located below for the relevant contacts.
Customer Support for our partners existing bookings, regional contacts for suppliers & buyers, and general corporate enquiries.
Our Customer Support team assists partners with confirmed bookings, including amendments, cancellations, and other booking‑related enquiries. For non‑booking matters, please contact your Account Manager.
Email:
Please email customerservice@webbeds.com
Phone:
Please make a selection below based on the country where your hotel, travel agency, wholesaler, or reseller business is located.
Australia: +61 1800768832
Bangladesh: +91 1246014401
Cambodia: +66 25660021
China: +86 400 120 4096
Hong Kong: +852 58080463
French Polynesia: +1 888 404 9173
India: +91 1246014401
Indonesia: +62 2150861637
Japan: 0800 2227063
Macau: +852 58080463
Malaysia: +1800 816 490
Maldives: +44 203096 5221
Myanmar-Burma: +66 25660021
New Zealand: 0800 453595
Papua New Guinea: +44 2030965221
Philippines: +63 288917924
Singapore: +65 69142082
South Korea: +82 (2) 37037606
Sri Lanka: +91 1246014401
Taiwan: +886 277374442
Thailand: +66 25660021
Vietnam: +66 25660021
If you are a hotel or product supplier:
General Enquiries
apac.contractsupport@webbeds.com
Global Hotel Chains
apac.contractsupport@webbeds.com
Supplier Operations
Platforms
FitRuums Platform: reservations@fitruums.com
DOTW Platform: dotw_support@webbeds.com
Closeout
Stopsales.APAC@webbeds.com
Contract Renewal/Revisions
apac.contractsupport@webbeds.com
DOTW_APAC.CA@webbeds.com
Payments
VCC Support Team
vcc.apac@webbeds.com
Invoice
Sunhotels Platform: sh_suppliers@webbeds.com
DOTW Platform: APAC.APSupport@webbeds.com
If you are a travel agent with a general enquiry:
apac.sales@webbeds.com
Marketing
If you have a marketing related enquiry:
apac.marketing@webbeds.com
Resources for the media, creatives & partners.
Talent & Culture
If you have an employment related enquiry:
apac.careers@webbeds.com or manila.careers@webbeds.com
Our Customer Support team assists partners with confirmed bookings, including amendments, cancellations, and other booking‑related enquiries. For non‑booking matters, please contact your Account Manager.
Email:
Please email customerservice@webbeds.com
Phone:
Please make a selection below based on the country where your hotel, travel agency, wholesaler, or reseller business is located.
Argentina: +54 1151993144
Bolivia: 800101339
Brazil: +55 6131810464
Canada: +1 888 404 9173
Cayman Islands: +1 888 404 9173
Chile: +56 224053471
Colombia: 018009157047
Costa Rica: +52 5585268228
Dominican Republic: +52 5585268228
Ecuador: +1800000649
El Salvador: +52 5585268228
Guatemala: +52 5585268228
Haiti: +1 888 404 9173
Honduras: +52 5585268228
Jamaica: +1 888 969 9711
Mexico: +52 5585268228
Nicaragua: +52 5585268228
Panama: +52 5585268228
Paraguay: +9800110179
Peru: +51 17085649
Puerto Rico: +52 5585268228
USA: +1 888 969 9711
Uruguay: 000-401-902-42
Venezuela: +56 224053471
Virgin Islands (British): +27 105009927
If you are a hotel or product supplier:
General Enquiries
contracting.americas@webbeds.com
Global Hotel Chains
americas.chains@webbeds.com
Systems Related Enquiry
americas.investigations@webbeds.com
Supplier Operations
Sunhotels Platform: reservations@sunhotels.com
DOTW Platform: suppliers@webbeds.com
Closeout
Stopsales.Americas@webbeds.com
Revisions
Americas.Updates@webbeds.com
Partner Support
partnersupport@webbeds.com
Customer Experience
customerexperience@webbeds.com
Payments
VCC Support Team
vcc.usa@webbeds.com
Invoice
Sunhotels Platform: SH_suppliers@webbeds.com
DOTW Platform: dotw.ap.usa@webbeds.com
If you are a travel agent:
General enquiry
americas.support@webbeds.com
Sales related enquiry
americas.sales@webbeds.com
Marketing
If you have a marketing related enquiry:
americas.marketing@webbeds.com
Resources for the media, creatives & partners.
Talent & Culture
If you have an employment related enquiry:
americas.careers@webbeds.com
Our Customer Support team assists partners with confirmed bookings, including amendments, cancellations, and other booking‑related enquiries. For non‑booking matters, please contact your Account Manager.
Email:
Please email customerservice@webbeds.com
Phone:
Please make a selection below based on the country where your hotel, travel agency, wholesaler, or reseller business is located.
Albania: +44 2030965221
Andorra: +34 911981921
Armenia: +44 2030965221
Austria: +43 720116127
Azerbaijan: +44 2030965221
Belgium: +32 28084904
Bosnia: +44 2030965221
Bulgaria: +359 24928442
Croatia: +44 2030965221
Cyprus: +44 2030965221
Czech Republic: +420 225850230
Denmark: +45 80820164
Estonia: +44 2030967562
Finland: +35 8942452436
France: +33 182887474
Georgia: +44 2030965221
Germany: +44 2045246036
Gibraltar: +44 2030965221
Greece: +30 2111984837
Hungary: +44 2045246042
Iceland: +44 2030965221
Israel: +44 2031467374
Italy: 800985531
Italy (alternative): +44 204 524 6038
Kazakhstan: +44 204 524 6039
Kyrgyzstan: +44 204 524 6039
Latvia: +44 2030967562
Lithuania: +44 2030967562
Luxemburg: +33 182887474
Macedonia: +44 2030965221
Malta: +44 2030965221
Moldova: +40 316301617
Netherlands: +31 208085289
Norway: +47 21999776
Poland: +442045246098
Portugal: +44 2045246093
Republic of Ireland: +35 315134842
Romania: +40 316301617
San Marino: 800985531
Serbia: +44 2030965221
Slovakia: +421 233527802
Slovenia: +44 2030965221
Spain: +34 911981921
Sweden: +46 844685128
Switzerland: +41 315280996
Switzerland: +41 315280996
Switzerland: +41 315280996
Ukraine: +380 443580223
United Kingdom: +44 2030965220
Uzbekistan: +44 204 524 6039
If you are a hotel or product supplier:
General enquiry
eur-suppliers@webbeds.com
Global Hotel Chains
chains.europe@webbeds.com
Supplier Operations
In Resort Team
inresort@webbeds.com
Supplier Customer Service Team
eur-suppliers@webbeds.com
Partner Support
partnersupport@webbeds.com
Customer Experience
customerexperience@webbeds.com
Content
content@webbeds.com
Payments
VCC Support Team
vcc.eur@webbeds.com
Credit Suppliers
SH_suppliers@webbeds.com
VCC
vcc.global@webbeds.com
If you are a travel agent with a general enquiry:
sales@webbeds.com
Marketing
If you have a marketing related enquiry:
europe.marketing@webbeds.com
Resources for the media, creatives & partners.
Talent & Culture
If you have an employment related enquiry:
europe.careers@webbeds.com
Our Customer Support team assists partners with confirmed bookings, including amendments, cancellations, and other booking‑related enquiries. For non‑booking matters, please contact your Account Manager.
Email:
Please email customerservice@webbeds.com
Phone:
Please make a selection below based on the country where your hotel, travel agency, wholesaler, or reseller business is located.
Algeria: +971 4 4400800
Angola: +27 105009927
Bahrain: 8000 1052
Cape Verde: +965 22200250
Djibouti: +27 105009927
Egypt: 0800 0009379
Ethiopia: +27 105009927
Ghana: +27 105009927
Iraq: +971 4 4400800
Jordan: +971 4 4400800
Kenya: +27 105009927
Kuwait: +965 22200250
Lebanon: +971 4 4400800
Libya: +971 4 4400800
Mauritius: +27 105009927
Morocco: +971 4 4400800
Mozambique: +27 105009927
Nigeria: +27 105009927
Oman: 80074221
Qatar: 800101504
Republic Of Congo: +27 105009927
Saudi Arabia: 8008501285
Seychelles: +27 105009927
South Africa: +27 105009927
Swaziland: +27 105009927
Tanzania: +27 105009927
Tunisia: +971 4 4400800
Turkey: +90 3129001818
Uganda: +27 105009927
United Arab Emirates: +971 44400600
Yemen: +971 4 4400800
Zambia: +27 105009927
If you are a hotel or product supplier:
General or system related enquiry
mea.sourcing@webbeds.com
Global hotel chains
mea.chains@webbeds.com
Supplier Operations
Closeout
stopsales.mea@webbeds.com
Customer Experience
customerexperience@webbeds.com
Supplier Customer Service team
suppliers@webbeds.com
In-Resort Team
inresort@webbeds.com
Payments
VCC Support Team
vcc.global@webbeds.com
Invoice
APCREDIT.MEA@webbeds.com
If you are a travel agent:
General & Sales related queries
mea.commercial.support@webbeds.com
Marketing
If you have a marketing related enquiry:
mea.marketing@webbeds.com
Resources for the media, creatives & partners.
Talent & Culture
If you have an employment related enquiry:
mea.careers@webbeds.com
Investor Relations
Web Travel Group
Dr Carolyn Mole
investor@webtravelgroup.com
Media Enquiries
Web Travel Group
Shelley Beasley
media@webtravelgroup.com
Investor Centre Website
webtravelgroup.com
Web Travel Group is an ASX 200 Listed Company (ASX:WEB)
Commercial Enquiries
Web Travel Group
Shelley Beasley
Global Chief Operating Officer
commercial@webtravelgroup.com
We’ve prepared a variety of brand assets, including a Media Kit, Brand & Colour Guides & Logo Files to assist you in preparation of media content featuring the WebBeds brand. These are available to download below. If you require further assistance, please contact your regional marketing team.
If you’re ready to get started with WebBeds, reach out and a member of our team will help get you connected.
WebBeds unites global supply with global demand, connecting hotels and other travel suppliers with B2B travel buyers all around the world - making distribution simpler, smarter and more flexible. Read our story and learn about what we do in About Us.
Learn About WebBeds
To be the most trusted, agile and value driven partner in our industry - powered by a culture where our people thrive, innovation flourishes, and our hunger to win delivers lasting impact for our customers.
Empower our people to deliver exceptional value through integrity, respect and relentless curiosity - challenging conventions, embracing change and working together to create superior outcomes for our customers.