Partner Success Manager

What you will do on your journey with WebBeds.

As a Partner Success Manager, you will play a major role in supporting the Chains team and managing relationships with our key chain partners. Working jointly with Strategic Account Managers and under the strategic direction of the Director of Chains, you will focus on optimizing rates and availability through targeted actions. You will work collaboratively with both internal and external stakeholders in an agile environment to maximize growth opportunities, deliver excellent partner service, and ensure our Dynamic Inventory is seamlessly available across our Points of Sale.

This role is ideal for a candidate with a strong operational background in travel industry connectivity who also possesses a passion for the commercial side of the business, enabling the smooth integration of new products with channel managers and switch partners.

In this role you will:

Key responsibilities

• Commercial objective delivery: Deliver the company’s commercial objectives derived from the chains partnership roadmap.
• Chain relationship management: Build and maintain meaningful relationships with Chain partners to optimize the global partnership on Destination, Region, and Global level.
• Connectivity and quality control: Partner with Connectivity team, Strategic Account Managers and Chains to ensure hotels are connected, handle queries and ensure overall quality control.
• Trend analysis and roadmap building: Analyse and investigate trends of the specific chain to build partner roadmap together with Strategic Account Managers to achieve better performance and optimize the chain partnerships.
• Property audit and competitiveness: Ensure managed chain properties are live and bookable on POS conducting quality auditing of properties set up, ensure pricing accuracy, and the rate and promotion competitiveness.
• Production monitoring and reporting: Monitor daily/weekly/monthly production for connected hotels in remit using relevant production reports.
• Partner onboarding and training: Support onboarding of new partners and implement trainings on our USP’s and usage of extranet tools and interface.
• QBR and analysis support: Assist Strategic Account Managers with analyses, reports and presentations for the QBR’s of key Chain Partners.
• Contract mapping and review: Assist with reviewing, mapping and setting live of BAR contracts. Liaising with relevant teams to see the task through to the end.
• Portfolio management and coverage: Handle a small portfolio of Chain suppliers directly as directed by the Line Manager to support overall business needs.

The skills we would love to see in your suitcase!

• Personal effectiveness with strong communication and influencing skills
• Comfortable to negotiate with suppliers in person or via Teams
• Experience in working in fast paced and multi-cultural environment
• Proactive and positive, with ability to offer solutions to issues encountered.
• Personable with lots of enthusiasm and a “can do” attitude
• Ability to work independently as well as part of the team
• Ability to prioritise and multi task
• Organised with impeccable attention to detail
• Numerically astute
• Ability to build effective and meaningful working relations both internally and external
• Fluent English speaker
• Commercial awareness in the travel industry
• Good Microsoft Office knowledge, especially Excel and Outlook