Contract Loading Associate

What you will do on your journey with WebBeds.

As a Contract Loading Associate, you will support the global commercial contracting teams by ensuring the accurate and timely entry of supplier contract information into internal systems.

You will play a key role in maintaining high data accuracy standards, following established processes and procedures, and contributing to efficient operational workflows. Working both independently and collaboratively, you will help deliver error-free contract loading while supporting continuous improvements across the team.

In this role you will:

Key responsibilities

• Contract data entry: enter new supplier contracts into company database systems accurately and within agreed timelines.
• Contract updates management: input amendments and updates to existing contracts while maintaining data integrity.
• Rate calculations: calculate cost rates using basic mathematical methods to ensure correct pricing.
• Quality control: perform self-checks on all entries to achieve a high standard of accuracy and aim for a zero error rate.
• SLA compliance: ensure all turnaround times are met in line with departmental service level agreements.
• Process adherence: follow established department processes and procedures consistently.
• Issue identification: raise queries for any contract details that appear incorrect or do not follow standard processes.
• Stakeholder communication: liaise with Contract Managers via phone or email to resolve contract-related queries.
• Partner support: assist supplier partners with requests in a timely, polite, and professional manner.
• Workflow improvement: provide feedback on any blockages or inefficiencies identified in daily processes.
• Task execution: complete all assigned tasks as directed by the Team Leader or Department Manager.
• Training participation: attend training sessions and presentations to develop knowledge and skills.
• Reporting support: accurately complete departmental reports when required.
• Team collaboration: provide support to team members and other departments when needed.
• Target achievement: meet performance targets and objectives on a weekly, monthly, or annual basis.

The skills we would love to see in your suitcase!

• Fluency in spoken and written English.
• Experience working in a data entry or administrative environment is a plus.
• Comfortable with hybrid working and shifting schedules.
• Travel industry or hotel background is beneficial.
• Strong attention to detail and accuracy, with good research skills.
• Strong communication and interpersonal skills.
• Strong analytical skills.
• Problem-solving ability.
• Ability to work effectively within a team.
• Ability to work under pressure and meet tight deadlines.
• Adaptable to changes in tasks and processes.
• Confidence to ask questions and seek clarification.
• Ability to work independently and use initiative.