What you will do on your journey with WebBeds.
We are on the hunt for a Market Manager to help build, grow and maintain a hotel portfolio in the Pacific region.
A key member of the WebBeds team, building and harnessing our critical supplier relationships with our Hoteliers. As our supplier relationship manager, you will have responsibility to acquire and renew contracts with hotels offering great availability and price to distribute via our technology platform. Manage the hotel’s contract performance through working closely with the Sales and Operations teams.
In this role you will:
- Negotiate competitive or exclusive contracts that secure the best possible rates, conditions and inventory/allocation. Maximise performance and identify promotional opportunities
- Develop and maintaining strong supplier relationships to ensure maximum benefit of all distribution channels
- Manage all aspects of contract administration, performance and review to drive performance
- Creation of monthly reports to reflect market trends, and products
- Representation of WebBeds during regular business trips and trade fair attendance
- Convert 3rd parties into direct business to gain more market on the specific territories.
- Introduce WebBeds to new suppliers.
- Promote the use of WebBeds extranet system among suppliers to encourage them to update directly any changes.
- Ensure Direct Connectivity rates are open and updated year-round.
- Build market intelligence from Sales feedback and 3rd parties system to take action on market demands.
- Support the Sales team for any request related to special rates, group trips, or special requests.
- Liaise with the Data Entry team for any queries related to contracts or system issues.
- Support the Operations team for any overbooking, for booking related issues or other queries.
- Analyse market data, recommend and implement action plan to increase market share in identified territories.
- Fully autonomous on established territory and work closely with the Regional Manager on new business development opportunities.
The skills we would love to see in your suitcase!
Qualifications & Knowledge
- Contracting experience gained with the hotel industry.
- Able to develop and maintain strong and trusting relationship with hoteliers.
- Educated to degree level of equivalent or equivalent professional qualification.
Experience, Skills, and Behavioural Requirements
- A professional, confident and enthusiastic attitude
- Comprehensive knowledge and experience of B2B, online travel/ecommerce/hotels as well as understanding of hotel revenue management
- Demonstrated understanding of the hotel distribution landscape
- Strong written and verbal communication skills
- Proven ability to influence, develop and promote stakeholder relationships
- Availability to dedicate at least 20% of your time to business travel
- Strong negotiation skills, commercial acumen, pro-active, dynamic, passionate, and a team player.
- Highly accurate with an excellent attention to detail.
- Well-developed written and verbal communication skills.
- Highly developed analytical skills, and proficient use of Microsoft office, especially Excel applications
Key Competencies
- Negotiation skills
- Customer focus
- Problem anticipation & solving
- Interpersonal skills
- Communication skills
- Planning and organizing
- Teamwork
- Analytical skills
- Influence skills
- Results driven
- Autonomy
- Strategic thinking
Desirable Skills & Experience
- Min 2 years contracting experience in hotel industry (OTAs, Bedbanks, Tour Operators)
- Understanding of current contracting landscape (dynamic and static models)
- Desirable understanding of Yield / Revenue theories and techniques
- Strong negotiating and analytical skills
- Target driven and motivated
- Proficient knowledge of Microsoft applications (incl Excel)
- Self-starter and “can-do” approach
- Business trips required to assigned destination areas
