WebBeds announced as a finalist in three categories of the European Contact Centre & Customer Service Awards 2020 (ECCCSA)
Global B2B bedbank WebBeds’ Customer Services team have been named as a Finalist in three major categories of the 2020 European Call Centre and Customer Service Awards (ECCCSA), the largest and longest awards programme in the contact centre industry. The awards, open to all industries, features 26 award categories and being named a Finalist positions WebBeds Customer Service in the top 6-8 companies in the 3 categories, alongside other highly regarded global organisations.
The awards recognise organisations across Europe (either International organisations with presence in Europe or European organisations), that are leading the way in delivering exceptional service to customers. Now in their 20th year the ECCCSA look to honour companies who value their work force and can show that they constantly innovate and improve their Customer Service offering. Previous winners of these prestigious awards include; Vodaphone, Orange, Sykes, Eurostar VW, Teleperformance & Microsoft with companies from 26 European countries entering.
This year the finalists include; HSBC, AXA, Microsoft, Shell Energy Retail, TTEC & VW, Telefonica and WebBeds.
The three categories where WebBeds are nominated as ‘Finalists’ are Best Pan-European Contact Centre, Contact Centre of the Year (Small) and Responding in a Crisis – Supporting Colleagues (Services).
WebBeds Managing Director, John Guscic, said “I am incredibly proud of our Global Customer Service team. Their tremendous contribution and commitment to deliver the group vision of customer service excellence is worth celebrating, and even more so in light of the challenging circumstances all companies have been facing for the last 8 months. Being named as a Finalist for these prestigious awards is a fantastic milestone, recognising the strong service we are providing to our valued clients and supply partners.”
The winners will be announced on the 16th March 2021 at a gala evening held at Evolution in Battersea Park, London.
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