What you will do on your journey with WebBeds.

The Partner Success Manager Chains plays a major role in complementing the Chains team in the relationship management with key chain partners, through optimisation of rates and availability jointly with the Strategic Account Managers with targeted actions and strategy as directed by the Director of Chains. This position will be working collaboratively with external and internal stakeholders in an agile manner to maximize opportunities and increase growth, providing excellent partner service and making our Dynamic Inventory available on Points of Sale. This role requires a candidate with a strong operational background in the Connectivity area of the travel industry, as well as an interest and passion for the commercial area of the business that enables seamless integration of new product with channel managers and switch partners.

In this role you will:

Please note that this role can be based in Palma, London or remote

• The Partner Success Manager Chains has a responsibility for delivering the company’s commercial objectives derived from the chain’s partnership roadmap.
• Build and maintain meaningful relationships with Chain partners to optimize the global partnership on Destination, Region, and Global level.
• Partner with Connectivity team, Strategic Account Managers and Chains to ensure hotels are connected, handle queries and ensure overall quality control.
• Analyse and investigate trends of the specific chain to build partner roadmap together with Strategic Account Managers to achieve better performance and optimize the chain partnerships.
• Ensure managed chain properties are live and bookable on POS conducting quality auditing of properties set up, ensure pricing accuracy, and the rate and promotion competitiveness.
• Monitor daily/weekly/monthly production for connected hotels in remit using relevant production reports.
• Support onboarding of new partners and implement trainings on our USP’s and usage of extranet tools and interface.
• Assist Strategic Account Managers with analyses, reports and presentations for the QBR’s of key Chain Partners.
• Assist with reviewing, mapping and setting live of BAR contracts. Liaising with relevant teams to see the task through to the end
• Additional responsibilities may include handling directly a small portfolio of Chain suppliers as directed by Line Manager.

The skills we would love to see in your suitcase!

• Personal effectiveness with strong communication and influencing skills
• Comfortable to negotiate with suppliers in person or via Teams
• Experience in working in fast paced and multi-cultural environment
• Proactive and positive, with ability to offer solutions to issues encountered.
• Personable with lots of enthusiasm and a “can do” attitude
• Ability to work independently as well as part of the team
• Ability to prioritise and multitask
• Organised with impeccable attention to detail
• Numerically astute
• Ability to build effective and meaningful working relations both internally and external
• Have worked in similar role
• Experienced in various contracting platforms
• Fluent in English, with additional fluency in Spanish or German considered an asset
• Commercial awareness in the travel industry
• Good Microsoft Office knowledge, especially Excel and Outlook