What you will do on your journey with WebBeds.

Assist and support the Team Leader of the cash allocation function in WebBeds Shared Services Centre. To administer timely and accurate processing of customer receipts/remittances and resolution of allocation queries in accordance with SLA’s with the European and rest of the world businesses including internal departments.

In this role you will:

• Key responsibilities•         Upload customer receipts from SAP into customer accounts accurately and in a timely manner

  •         Ensure remittance details are received in line with payments; proactively follow up with customers and/or Accounts Receivable where missing

  •         Monitor and manage pending receipts to ensure timely allocation

  •         Handle ticketing queues (Zendesk / transitioning to Freshdesk), including distribution and resolution of queries

  •         Escalate complex allocation, reconciliation, or customer issues to the Global Cash Application Manager where required

  Additional responsibilities:

  •         Upload customer receipts for all overseas bank accounts using the Global Cash Application Power App

  •         Log and manage customer queries, liaising with customers and internal departments to resolve issues prior to the next billing cycle

  •         Monitor assigned key accounts (e.g., top 50) and ensure allocations are completed promptly and accurately

  •         Perform reconciliation of customer accounts and support prioritization as directed by senior management or credit control

  •         Investigate and resolve allocation mismatches in a timely manner

  •         Allocate and monitor payments/refunds to minimise outstanding balances on account (weekly review)

  •         Monitor booking imports and perform corrections where required

  •         Process imports and manual postings into the financial system

  •         Support efforts to minimise unknown cash receipts through timely investigation and allocation

  •         Assist with ERP-related support and testing activities

  •         Perform intercompany allocations and resolve related issues

  •         Post transactions to intercompany accounts where applicable

  •         Prepare and submit required reports in line with deadlines

  •         Support KPI reporting by maintaining accurate and timely data inputs

  •         Build effective working relationships with Accounts Receivable, customers, and sales teams

  •         Work within team priorities and workload allocation set by the Global Cash Application Manager

  •         Take on additional tasks and project work as requested by senior management

  The skills we would love to see in your suitcase!

  •      Team working Skills with a “can do” approach•      Advanced or intermediate Excel skills

  •      Ability to prioritize workload to meet deadlines

  •      High level of inputting accuracy

  •      Strong relationship building and communication skills

  •      Basic knowledge of principles and practices of the credit control team

  •      Excellent written and spoken English and computer literate

  •      Multi-Currency experience

  •      Financial administrative background

  •      Working before with different booking/accounting platform