What you will do on your journey with WebBeds.

The WebBeds APAC Commercial Technology team is looking for a new colleague to join the team to support our growing WebBeds business in the Asia Pacific region.

In this role you will:

The WebBeds APAC Commercial Technology team is looking for a new colleague to join the team to support our growing WebBeds business in the Asia Pacific region.

You will be supporting and assisting our clients in Asia Pacific to connect our hotel product to client’s systems . Key activities will be to support the activities to onboard new API clients, maintain and support existing API clients.

You will manage the activities around setting up, mapping and ongoing monitoring of our API client connections.

You will need to work with technical and commercial teams fielding general questions, monitoring trends and performance, investigating issues and working to find answers and solutions to help support our APAC API clients in best possible way.

You will be involved in all parts of our system, becoming an expert in the technicalities and workflows underpinning the end to end business processes from purchasing to selling and everything in between.

The successful candidate will be a person with a technical mind who loves solving mysteries and appreciates the value of great support. We aim to find someone with excellent problem solving skills who is able to diagnose, evaluate and resolve complex problem situations, and when needed, escalate to appropriate colleagues.

This role requires good communication skills and ability to discuss a broad range of IT topics both with a technical and non-technical audience.

Key Responsibilities.

• At least 2 years of experience working with application support / IT related field
• Knowledge of XML, SOAP, REST or similar
• Self-motivated and able to work well under pressure
• Proven ability to operate and succeed in a fast paced environment with various competing priorities both independently and as part of a team
• Excellent written and verbal communication skills
• Fluency in English both written and spoken, is a must
• Any technical experience in software development is a plus
• Ability to understand SQL queries is a plus and Quick Learner
• Might be needed to work from 14:00 to 23:00 Jakarta time, including weekends on a rotational basis.
• Proficiency in speaking and writing Mandarin would be considered a plus.

The skills we would love to see in your suitcase.

• You will be involved in all parts of our system, becoming an expert in the technicalities and workflows underpinning the end to end business processes from purchasing to selling and everything in between.
• You will need to work with technical and commercial teams fielding general questions, monitoring trends and performance, investigating issues and working to find answers and solutions to help support our APAC API clients in best possible way.
• You will manage the activities around setting up, mapping and ongoing monitoring of our API client connections