Strengthen WebBeds position in the marketplace: You will build strong customer relationships and execute on the overall business strategy to help WebBeds growth. This is mainly driven by understanding client-level opportunities and proposing relevant solutions balancing growth and profitability.

Job Title: Account Manager – North America

Department: Sales

Location (primary): Remote

Key Responsibilities

• Manage day-to-day partner contacts and improve long term relationships to meet both partner and company goals.
• Develop deep understanding of our partners’ business.
• Collaborate with internal teams including commercial technology and strategy, finance, and customer service to drive technical, commercial and operational performance.
• With the support of the Director, Account Management, define account plan for assigned partners that is client-centric with a focus on addressing gaps and opportunities to increase WebBeds relevance to the partner.
• Working with TAMs to ensure client performance expectations are met and implement various commercial strategies to maximize partnership.
• Keeping track of key metrics (TTV, margin, cancellation ratio and others), review account production, identify patterns and propose adjustments where needed.
• Collaborating with sourcing, marketing, and pricing teams to develop sales strategies aligned with business goals.
• Identifying and defining opportunities for account growth as well as efficient account operation.
• Prepare internal and external presentations utilizing data and analysis to highlight trends and opportunities.

Essential Qualifications & Knowledge

• Fluency in English, including both written and spoken communication skills.
• Microsoft Office proficiency required, particularly in Excel; Knowledge of relevant BI tools (Tableau, Power BI etc) highly beneficial.
• Strong analytical and problem-solving skills, with the ability to analyse customer activity against expected behaviour or trends and act as needed.
• Adaptability: The ability to be flexible and adapt to changing priorities and requirements is important for this role, as our industry landscape is constantly evolving.
• Strong organizational skills: The ability to keep track of multiple projects and deadlines is essential for this role, as it involves coordinating and executing multiple initiatives at once.
• Detail-oriented and results-driven: The ability to work mostly independently and with attention to detail, driven and motivated by targets and unlocking business opportunities.
• Strong communicator with excellent interpersonal, presentation, facilitation and listening skills comfortable to address opportunities and concerns both internal and external.
• Strong collaboration skills: Natural team player who is curious, energetic and is motivated by collaborating with members of the sourcing, finance, technology, and optimization team.
• Knowledge of travel industry: Experience in a B2B sales environment is required with a background in OTA or travel wholesale desired; Understanding the travel industry distribution and the specific challenges and opportunities it presents is a plus.
• Experience with analytics and data-driven decision making: The ability to derive commercial decisions and timelines from data insights and projections.

Download:  Job Description – Account Manager – North America