What you will do on your journey with WebBeds.

As a Partner Support Specialist, you will interact with customers by phone and email to provide and process information in response to their requests and queries about our products and services. You will be responsible for effectively managing clients and partners enquiries, complaints and issues, and to ensure customer satisfaction at the core of every decision and behaviour.

In this role you will:

Be responsible for ensuring customer satisfaction through responsive, professional, and effective communication. You’ll resolve issues, support clients with their bookings, and collaborate closely with internal teams to ensure the seamless execution of travel services. From managing urgent booking scenarios to maintaining service quality standards, you’ll play a critical role in our day-to-day success.

Key Responsibilities.

• Respond to customer and partner inquiries via phone and email in a timely and professional manner.
• Resolve booking issues, client complaints, and system queries while maintaining high satisfaction levels.
• Manage multiple tasks and priorities simultaneously, from data entry to troubleshooting and reporting.
• Collaborate with internal teams to escalate and resolve complex issues quickly and effectively.
• Provide training and guidance to peers as needed, contributing to a team-focused environment.
• Maintain accurate records of interactions, service requests, and booking anomalies.
• Exercise decision-making authority on financial adjustments within agreed limits.
• Monitor service levels, manage stress under pressure, and represent WebBeds with a "Here to Help" attitude.
• Participate in monthly reviews with management to discuss performance and development areas.
• Support task distribution and supervision in the absence of the team leader

The skills we would love to see in your suitcase.

• Previous experience in customer service, ideally in the travel or call center industry.
• Strong communication and problem-solving skills.
• Ability to multitask and manage competing priorities under pressure.
• Fluent in English; additional languages such as Spanish, French, German, Italian, or Finnish are a plus.
• Tech-savvy with working knowledge of Microsoft Office and willingness to learn internal systems.
• Organized, reliable, and detail-oriented, with a drive for continuous improvement.
• Ability to stay calm under pressure and take initiative when facing challenges.
• Experience managing data and documentation accurately and efficiently.