What you will do on your journey with WebBeds.

As a Partner Support Specialist, you will play a crucial role in delivering outstanding service within our Operations team. In this position, you will manage and resolve inquiries, complaints, and issues from both internal and external clients and partners. You will work directly with customers via phone and email to provide information, address concerns, and ensure a seamless experience. Based in Tg. Mures or Cluj Napoca, Romania, you will keep customer satisfaction at the heart of every decision, contributing to the overall success of the team and fostering strong relationships with partners.

In this role you will:

As a Partner Support Specialist, you will manage incoming customer inquiries, ensuring that all requests are addressed promptly and in accordance with service standards. Your role will involve effective communication, resolving issues, and providing updates to customers. You will also manage and report losses, support your team members, and contribute to the overall success of the department by maintaining calm and a professional demeanor, even in stressful situations.

Key Responsibilities.

• Manage calls and customer interactions effectively through clear communication.
• Build and maintain strong customer relationships by actively listening and providing relevant updates.
• Resolve issues and conflicting situations by applying strong interpersonal and problem-solving skills.
• Handle multiple tasks simultaneously, ensuring effective time management and prioritization.
• Ensure all inquiries and requests are acknowledged and resolved within service standards.
• Negotiate effectively and maintain organized records of tasks and requests.
• Report losses, support colleagues, and collaborate to achieve team goals.
• Provide support for additional tasks and supervise task distribution as required.
• Contribute to ongoing personal and team development by attending meetings and workshops.

The skills we would love to see in your suitcase.

• Experience in a customer-facing role (required).
• Fluency in spoken and written English (required).
• Fluency in other languages such as Spanish, French, German, Italian, or Finnish (preferred).
• Experience in the travel industry or call center is a plus.
• Strong communication, negotiation, and relationship-building skills.
• Accuracy and attention to detail with excellent research skills.
• Ability to anticipate and solve problems, remaining calm under pressure.
• Team-oriented with a "can-do" approach to challenges.
• Strong organizational and time-management skills to handle multiple tasks.
• Ability to work under tight deadlines and take ownership of decisions.
• Proficiency with basic computer applications, and the ability to learn internal software quickly.
• Experience in the travel industry or call center environments.