What you will do on your journey with WebBeds.

As an Operations Executive based in Cairo, you will be at the forefront of delivering exceptional customer support to our travel agent clients. Your ability to communicate effectively, solve problems creatively, and focus on customer satisfaction will be pivotal in maintaining positive relationships with our valued clients. You will leverage your strong interpersonal skills, teamwork mindset, and result-driven approach to ensure efficient service delivery and contribute to the overall success of our operations team.

In this role you will:

As an Operations Executive at WebBeds, you will engage directly with travel agent clients, addressing their inquiries and resolving issues related to bookings and services. Your responsibilities will include managing client cases, utilizing various communication channels to respond promptly, and building rapport to enhance the overall customer experience. You will work collaboratively with colleagues across departments, utilizing company systems to accurately access and update client information. This role requires you to follow established processes to ensure high-quality service delivery while demonstrating effective time management and organizational skills.

Key Responsibilities.

• Provide exceptional customer service to travel agent clients, addressing inquiries and resolving issues promptly.
• Manage client cases related to booking confirmations, amendments, and other service needs, employing problem-solving skills to find effective solutions.
• Establish and maintain trust with clients, enhancing their experience through positive interactions.
• Utilize communication channels, such as phone, email, and chat, to respond professionally and timely to client inquiries.
• Collaborate with team members and other departments to ensure effective problem-solving and coordination.
• Accurately access and update client information, bookings, and documentation using company systems.
• Follow established procedures to meet service level agreements and maintain high customer service standards.
• Communicate clearly and effectively, both verbally and in writing, to provide accurate information and instructions.
• Work collaboratively with colleagues to achieve common goals and deliver exceptional service.
• Demonstrate a result-driven approach by consistently meeting or exceeding performance targets.
• Plan and organize work efficiently to manage multiple tasks and meet deadlines.
• Exhibit excellent time management skills to ensure timely resolution of client issues.
• Utilize negotiation skills when interacting with clients and stakeholders to achieve mutually beneficial outcomes.

The skills we would love to see in your suitcase.

• Customer Service Orientation: A strong commitment to providing exceptional customer service and achieving high Customer Satisfaction Scores (CSAT).
• Effective Communication: Clear and professional communication skills, both verbal and written, to respond to inquiries and convey information accurately.
• Problem-Solving Skills: Ability to analyze issues and provide effective solutions, striving for First Contact Resolution (FCR) to enhance efficiency.
• Time Management: Excellent time management skills to prioritize tasks effectively and meet deadlines, while maintaining optimal response times.
• Attention to Detail: Strong attention to detail to ensure accuracy in managing client information and adhering to quality assurance standards.
• Collaboration and Teamwork: Ability to work collaboratively with team members and other departments, fostering cross-functional collaboration to enhance service delivery.
• Adaptability and Flexibility: A proactive approach to managing changing priorities and responding to customer needs promptly.
• Productivity Focus: A results-driven mindset, demonstrating high levels of productivity and efficiency in managing customer inquiries and tasks.
• Feedback Utilization: Openness to receiving and acting on feedback for continuous improvement in service delivery and personal performance.
• Knowledge Management: Effective use of internal knowledge bases and resources to provide accurate assistance and minimize escalations.