What you will do on your journey with WebBeds.

As a Disputes Resolution Executive, you will play a key role in leading professional negotiations to resolve disputes with internal and external partners. Your primary objective will be to minimize outstanding debt related to customer disputes and reduce financial losses with suppliers. By fostering strong commercial relationships and supporting process improvements, you will enhance productivity and ensure efficient query resolution across WebBeds.

In this role you will:

Focus on efficiently managing and resolving customer and supplier disputes while ensuring compliance with WebBeds’ financial policies. You will serve as a key escalation point for various teams and play a vital role in identifying and preventing recurring issues. Your contributions will directly support business performance and financial stability.

Key Responsibilities.

• Resolve disputed bookings from customers and / or suppliers/hotels with the commercial, purchasing and customer service teams promptly for all FIT and Third-party bookings.
• Be a key point of escalation for the AR and AP team, commercials team, suppliers, and customers to resolve disputed bookings, investigation, and negotiations.
• Ensure accurate notes are filed on the booking platforms of the negotiation and approval sign off.
• Report proactively repeated errors made by various departments which result in a disputes issue arising with customers & Suppliers. Ensure issues are addressed in a timely manner, prevention from re-occurring.
• Highlight to senior management consistent issues driven by a single source such as booking platform issues as an example.
• Run weekly reports and raise credit notes where applicable.
• Prepare data for proposed accounting adjustments due to disputes, with accountable back up for write off.
• Ensure response turnaround to internal and external partners is in compliance with departmental policy of 48 hours.
• Define and make suggestions for improvements to processes adopted by the finance teams and other departments. across WebBeds to resolve disputes.
• Prepare dispute reporting for inclusion in the monthly Financial Control Pack and other analysis as required by the business.
• Support interim and year-end audit deliverables required from the department as required by FD and FTM.
• Complete any other tasks & projects as and when required by the Team Leader, FTM, FD & CFO.

The skills we would love to see in your suitcase.

• Excellent negotiation skills.
• Ability to build and maintain strong relationships with Customer, Suppliers and Commercial teams.
• Advanced Microsoft Excel skills.
• Ability to work to strict deadlines and achieve required targets results.
• Strong communication, interpersonal and client relationship management skill.
• Proactive and results driven, delivering on commitments.
• Desirable to have knowledge of FIT platforms or travel or e-commerce experience.
• Knowledge of Financial system reporting or AP/AR process is a plus.