What you will do on your journey with WebBeds.

As an Operations Consultant, you will play a pivotal role in delivering exceptional customer service, managing inquiries, and ensuring seamless issue resolution. Your mission is to keep customer satisfaction at the heart of every interaction, whether by phone, email, or internal platforms. In this dynamic role, you will collaborate with internal teams and external partners to handle inquiries efficiently, resolve challenges, and drive operational excellence. Your expertise in communication, problem-solving, and time management will be key to maintaining WebBeds' reputation for outstanding service.

In this role you will:

Be responsible for handling customer and partner inquiries, ensuring timely resolution of issues, and maintaining high service standards. You will work closely with cross-functional teams, providing feedback and insights to enhance processes and customer experience.

Key Responsibilities.

• Communicate with clients via phone and email to address inquiries and provide solutions.
• Manage incoming requests, complaints, and issues, ensuring prompt and effective resolution.
• Multitask effectively by handling multiple priorities, including receiving client information while updating systems.
• Maintain clear and organized records to track client interactions and issue resolutions.
• Perform daily checks to ensure all active inquiries are being addressed.
• Take ownership of decision-making within financial authority limits related to booking rates and agent markups.
• Work with cross-functional teams to optimize customer service processes.
• Provide feedback and guidance to colleagues to foster a collaborative team environment.