System & Sales Support Executive – Egypt

Middle East & Africa

June 9, 2022

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Job Title: System & Sales Support Executive

Department: Commercial Strategy

Location (primary): Egypt

 

Job Purpose

Analyse and manage system errors and technical concerns/queries of clients on all platforms and liaise & follow up with the concerned department for the resolution.

 

Key Responsibilities

  • Managing the daily review of technical errors and issues.
  • Managing all system and technical-related queries internally and externally.
  • Raising necessary error and issues to Juniper (developer) as needed.
  • Assist in all sales-support related tasks such as managing accounts & reports.

 

Level of Financial Responsibility

  • Minimal level of financial responsibility (mainly ensuring potential bookings losses are avoided).

 

Level of Management Responsibility

  • Minimal level of management responsibility.

 

Key Measures

  • Number of bookings under investigation/ROE.
  • Issues review and resolution timeframe.
  • Quality of resolutions & responses to queries & issues.

 

Essential Qualifications & Knowledge

  • Strong analytical, organizational, and time management skills.
  • The ability to multitask and quickly switch your focus.
  • Good knowledge on API/XML and system integration.
  • Ability to read XML language and troubleshoot issues/errors.

 

Essential Experience, Skills and Behavioural Requirements

  • Travel industry background preferred.
  • Knowledgeable in Microsoft Office (Excel, Word & Power Point) is a must.
  • Willing to work during week ends.

 

Download:  Job Description – System & Sales Support Executive – Egypt

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