Job Title: System & Sales Support Executive

Department: Commercial Strategy

Location (primary): Egypt

Job Purpose

Analyse and manage system errors and technical concerns/queries of clients on all platforms and liaise & follow up with the concerned department for the resolution.

Key Responsibilities

• Managing the daily review of technical errors and issues.
• Managing all system and technical-related queries internally and externally.
• Raising necessary error and issues to Juniper (developer) as needed.
• Assist in all sales-support related tasks such as managing accounts & reports.

Level of Financial Responsibility

• Minimal level of financial responsibility (mainly ensuring potential bookings losses are avoided).

Level of Management Responsibility

• Minimal level of management responsibility.

Key Measures

• Number of bookings under investigation/ROE.
• Issues review and resolution timeframe.
• Quality of resolutions & responses to queries & issues.

Essential Qualifications & Knowledge

• Strong analytical, organizational, and time management skills.
• The ability to multitask and quickly switch your focus.
• Good knowledge on API/XML and system integration.
• Ability to read XML language and troubleshoot issues/errors.

Essential Experience, Skills and Behavioural Requirements

• Travel industry background preferred.
• Knowledgeable in Microsoft Office (Excel, Word & Power Point) is a must.
• Willing to work during week ends.

Download:  Job Description – System & Sales Support Executive – Egypt