Strategic Account Manager Brazil – Remote – Sao Paulo, Brazil

Americas, Sales

June 30, 2023

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As a Strategic Account Manager Brazil, you are responsible for increasing our share of business with a defined number of strategic customer accounts. You will do this by being an indispensable resource, offering creative solutions to their needs to help them develop their own business and in doing so developing WebBeds’ business. This will involve deep knowledge of the customer, the development of relationships within various departments and at various levels within the customer organization, and leverage of the wider WebBeds organization to deliver bespoke strategic plans for those customers. You will coordinate WebBeds’ resources on behalf of the customer to deliver superior value that will in turn contribute to the development of WebBeds’ relevance to both our suppliers and customers.

 

Job Title: Strategic Account Manager Brazil

Department: Sales

Location (primary): Remote – Sao Paulo, Brazil

 

Key Responsibilities:

  • Represent WebBeds in day-to-day partner contacts, co-create strategies to strengthen long-term relationships to meet both partner and company goals.
  • Develop a deep understanding of our partners’ business, key personnel, their partners, the position of our competitors in their ecosystem, the problems that they face, and opportunities for WebBeds to support their objectives.
  • Develop relationships with multiple customer stakeholders, cross-functionally and throughout the customer organization.
  • Be creative in devising solutions to enhance commercial, technical, and operational performance through partnering with internal functional stakeholders, including, but not limited to, Technical Account Management, Pricing, Sourcing, and Operations to be the voice of the customer and foster a collaborative approach across the broader WebBeds business.
  • Act as brand ambassador for WebBeds and drive the importance of us as a key hotel supplier by increasing market share relative to competitors.
  • Build and execute quarterly-business-reviews, involving relevant internal stakeholders.
  • Devise detailed account plans on an annual basis.
  • Use the CRM to maintain an accurate database of contacts, a log of significant activity and to request pricing actions.
  • Use WebBeds’ BI daily to track performance, identify opportunities, and course correct as necessary to meet KPIs.
  • Attend relevant tradeshows, including setting appointments with customers.
  • Set a minimum of monthly on-premises customer visits, hosting WebBeds regional leadership on at least 2 occasions annually.
  • Other tasks deemed relevant to delivering company objectives.

 

Additional responsibilities as a Senior Account Manager:

  • Work closely with internal teams including analytics, customer service, finance, and supply to articulate the needs of the partner base and foster a collaborative approach across the broader WebBeds business.
  • Act as brand ambassador for WebBeds and drive the importance of us as a key hotel supplier by increasing market share relative to competitors.
  • Work on the retention, contract negotiation, and contract extensions of top Brazil partners.

 

Essential Qualifications & Knowledge:

  • University degree or equivalent related professional experience.
  • Travel distribution background preferred.
  • Fluent in English and Portuguese.
  • Proven experience in sales/account management handling key accounts in a B2B environment required.
  • Exceptional verbal and written communication skills and comfort working with C-level partner contacts.

 

Essential Experience, Skills and Behavioural Requirements:

  • Strong relationship management skills with external and internal stakeholders.
  • Outstanding analytical, numerical, and problem-solving skills, able to use data to identify underlying trends and make informed commercial decisions.
  • Ability to prioritize workload managing multiple projects with new and existing high-value partners.
  • Solution-based approach to sales with a solid understanding of technology.
  • Strong commercial instinct and entrepreneurial drive combined with the ability to think creatively and take initiative to execute effectively.
  • Ability to travel up to 30%.

 

Download:  Job Description – Strategic Account Manager Brazil – Remote – Sao Paulo, Brazil

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