To meet and increase targets by selling Motorhome rentals and auxiliary products to customers, advancing and closing the sale through inbound and outbound calls.
Job Title: Sales Consultant – Motorhomes
Location (primary): Cluj, Romania
- Answering incoming phone enquiries and making outbound calls: you are responsible for answering incoming enquiries from customers and closing / selling to the You will also contact customers via phone to sell alternative options for those who have had their first choice of vehicle declined.
- Making follow up calls: Follow up actions for calls and emails must also be accomplished You must also be well versed in Online Republic’s terms and conditions including cancellation policies with suppliers.
- Excess Refund Cover: To gain a high degree of product knowledge of the company’s multiple suppliers offering, Motorhome pricing and packages as well as excess coverage “Drive Easy” and “Protection Plus” and apply this knowledge in the sales process to best meet the customer’s needs, whilst providing excellent customer service at all times.
- Live Chat and emails, convert new booking enquiries that come through live chat, email and social media into This could involve multiple points of contact of follow up with some customers
- To actively look at ways to increase revenue and sales activity and to provide market To keep up to date with Motorhome product and trends. To identify and cross-sell additional Online Republic products and services.
- Customer Service: Ensure a high level of customer service is provided at all times. This means you must have a high customer service ethic and formal / learned skillset and high levels of product knowledge and confidence in the advice and recommendations you are giving.
- To look for and seize opportunities to upsell auxiliary products like Drive Easy/Protection Plus, Ferries, and all-inclusive Packages in your interactions with existing customers. Make every opportunity count by ensuring incoming call inquiries for existing bookings where customer is quizzed on the advantages of taking the appropriate Excess Refund Cover
- Ensure you are compliant, understand and follow the guidelines and process put together by Online Republic
- To undertake any special projects &/or ad hoc assignments as required to ensure the expectations of the company are met
- Be flexible in working hours
- Support others in any way possible that will help the business achieve its objectives.
- Targets are achieved or exceeded
- Sales are advanced and closed through inbound and outbound calls
- Service standards are achieved
- High degree of product knowledge
- Accurate records are kept
- Issues are promptly highlighted and brought to the attention of your Team Leader
- Customers are followed up with in a timely, quick and efficient manner, in line with company services standard
- Desire to learn an up skill in your role
- Professionally presented at all times
- Positive feedback from managers , customers, suppliers and colleagues
- Retention of clients and suppliers
- Increased referrals and recommendation.
Essential Qualifications & Knowledge
- Microsoft Office Outlook, Word; and Excel to an intermediate level
- Minimum of 1 years’ work experience
Essential Experience, Skills and Behavioural Requirements
- Driven and motivated to meet and exceed sales targets
- Excellent ability to build rapport with customers, answer questions
- Skilfully and identify customer needs, whilst effectively providing a vehicle solution back to them, and closing the sale
- Able to work under pressure and identify and manage stress, or seek appropriate support
- To have a passion for excellence and achievement
- Able to develop a strong knowledge and understanding of products, including key benefits to the customer
- Positive attitude
- Proven ability to meet targets
Desirable Qualifications & Knowledge
- Experience in a sales role
- Proven ability to meet sales targets
- To speak another European Language
Desirable Experience, Skills and Behavioural Requirements
- Communicates effectively with all parties
- Willingness to adapt and learn new skills to grow personally and professionally within the company