Operations Executive – Japanese Speaking

Asia Pacific

July 26, 2022

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Job Title: Operations Executive – Japanese Speaking

Department: Customer Operations

Location (primary): Jakarta (Indonesia)


Job Purpose

To handle hotel and supplier queries and other demands received by the Operations Japanese Speaking Executive Team. To ensure that bookings are converted to closed sales in compliance with set service levels, business targets and standard operational procedures.


Key Responsibilities

  • Managing hotel reservations through our B2B system
  • Liaising with travel agents and suppliers/hotels through emails and phone calls
  • Respond to urgent matters reported by travel agents and suppliers
  • Clearing emails from clients and suppliers on daily basis
  • Resolve reservation issues timely and effectively to ensure losses are kept to the minimum
  • Attend to post travel issues and ensure it’s solved within the timeline given
  • Other administrative and operational duties assigned by superior


Key Competencies

  • Customer Focus
  • Problem solving
  • Interpersonal skills
  • Communication skill
  • Team work
  • Planning and organizing skills
  • Japanese language both writing and speaking


Qualifications and Experience

  • Experience in an online B2B hotel reservations (min. 2 years)
  • Must be able to cope working with multiple online systems
  • Meticulous and detailed oriented
  • Good communication skill
  • Able to work independently and in a team
  • Required to communicate in English, both writing and speaking
  • Required to communicate in Japanese, both writing and speaking
  • Knowledge of Microsoft office program (Outlook, Word, Excel, One Drive)
  • Willing to work on different shift weekdays, weekends and public holidays 8am-5pm, 2pm-11pm, 11 pm – 8am


Download:  Job Description – Operations Executive – Japanese Speaking

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