Manage key client relationships and drive service excellence – join us as an Operations Account Manager…

Job Title: Operations Account Manager

Department: Operations

Location (primary): Shanghai, China

In this role you will…

Reporting to the Head of Global Operations Account Management, the Account Manager is a point of contact for internal and external escalations related to key accounts and/or business critical situations.

The role holder will account manage a portfolio of select clients, proactively looking for ways to improve service and relationships. The Account Manager will establish close and trusted relationships with their assigned account, functioning as the voice of the customer within the Customer Service Organisation.

The role holder will also focus on establishing close relationships with the BAU Customer Service teams as well the commercial teams across the WebBeds business.

Download Position Description: Operations Account Manager – Shanghai, China – PDF

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