Groups Operations Executive – Nordic Language Preferred – Palma


July 26, 2022

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Job Title: Groups Operations Executive – Nordic Language Preferred

Reporting to: Groups Operations Manager

Department: Operations

Location (primary): Palma


Job Purpose

To ensure the smooth operations of our groups by creating a well-planned timed itinerary and book all the relevant services and entrances, special attractions. Provide excellent customer service to our clients. To work closely with colleagues in other department to develop and grow the business from specific incoming markets for Groups.


Key Responsibilities

  • To achieve successful and profitable operation of all groups handled
  • To understand the needs of the clients and the market in which the department is operating, obtaining this information through in-house sources, senior staff and sales and Key account teams
  • To work closely with colleagues in Sales and Key Account to ensure growth in this area and oversee the client relation


Level of Financial Responsibility.

  • To achieve the costed profit margins for all tours and to aim to over-achieve whenever possible
  • To minimize accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
  • To ensure that non-credit clients and clients with special terms are invoiced at correct time
  • To ensure that queried/problem supplier invoices are resolved within the deadline
  • To check financial details of each booking and to ensure profit / loss is identified on Tour plan accurately


Essential Qualifications and Knowledge

  • A solid working knowledge of Microsoft Word, Excel, Outlook, and the Internet
  • Comprehensive industry knowledge


Essential Experience, Skills and Behavioural Requirements

  • Exceptional customer service and results driven
  • Highly accurate with an excellent attention to detail
  • Well-developed English written and verbal communication skills
  • Fluency in either German in addition to English.
  • Ability to make decisions and to work on own initiative and in a team
  • Excellent organisational skills


Desirable Experience, Skills and Behavioural Requirements

  • Previous experience of working in DMC -Groups Business


Download:  Job Description – Groups Operations Executive – Nordic Language Preferred – Palma

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