Managing incoming phone calls, assisting customers with bookings, and providing first call resolution. You will be able to provide our customers accurate information by using the right tools and methods.

Job Title: Customer Care Consultant

Department: Customer Operations

Location (primary): Cluj, Romania

Key Responsibilities

• Manage incoming phone calls, emails from customers & partners
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and email, call handling quotas
• Provide first call resolution
• Keep records of customer interactions
• Take the extra mile to engage customers.

Essential Qualifications & Knowledge

• Strong command of the English language
• 2^nd Foreign Language(Spanish, Italian, Portuguese, German or French)
• Basic knowledge of computer skills, software and office systems
• Strong phone contact handling skills and active listening
• Strong command of the English language

Essential Experience, Skills and Behavioural Requirements

• Be able to work flexible across work different shifts (including evenings, weekends, or holidays)
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction

Desirable Qualifications & Knowledge

• Willingness and ability to take ownership for
• Initiative to achieve the best
• Travel industry and/or Call Centre experience.
• A ‘can-do’ approach

Download:  Job Description – Customer Care Consultant – Motorhomes – Cluj, Romania