Business Support Executive – Cluj Napoca


March 9, 2023

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The Business Support Executive plays a major role in providing administrative, operational, and project management support to a business. Their role is to ensure the smooth functioning of the business operations and provide support to other team members.


Job Title: Business Support Executive

Department: Business Support

Location (primary): Cluj Napoca


Job Purpose:

  • Provision of Tourplan support for users
  • Data Entry
  • Support for teams as required


Key Responsibilities:


  • Introduce new clients and suppliers into the system.
  • Create new service options.
  • Ensure contracted rates are maintained accurately.
  • Update service descriptions
  • Carry out ongoing housekeeping tasks on the Database and Creditors module with Tourplan and assist buying team with Tourplan related tasks.
  • Assist Key Accounts team to create multiple series references in Tourplan once first reference populated by product.
  • Assist key accounts team to link package rates for tour series bookings once confirmed.
  • Extending/confirming options with hotels as needed prior to operations handover.
  • Assist Key Accounts team to update Tourplan with itinerary and timings for series tours once these have been added to first departure by Key Accounts team.
  • Assist Product team by loading hotel service lines for series tours.
  • Load into Tourplan all contracted allocations including all commercial terms.
  • Load into Tourplan all known and reported events/dates which may impact availability of product.
  • Create/update bookings with required services.
  • Ensure procedures, and accuracy of services/rates are maintained.
  • Load into Tour Plan the contracted rates for the extra services suppliers.


Rate Maintenance

  • Use Rate Maintenance module to bulk update service options.



  • Update Allocations module.



  • Offer system related support to all users.


Essential Qualifications & Knowledge, Experience, Skills and Behavioural Requirements:

  • Analytical, technically competent, able to communicate with users across the Groups network.
  • Highly accurate with an excellent attention to detail.
  • Ability to make decisions and to work on own initiative through self-motivation.
  • Excellent organisational skills.
  • Ability to prioritise workload and work to deadlines.
  • Ability to work on and solve complex problems.
  • Well-developed written and verbal communication skills.
  • Good spoken/written English.


Download:  Job Description – Business Support Executive – Cluj Napoca

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