The Business Support Executive plays a major role in providing administrative, operational, and project management support to a business. Their role is to ensure the smooth functioning of the business operations and provide support to other team members.

Job Title: Business Support Executive

Department: Business Support

Location (primary): Cluj Napoca

Job Purpose:

• Provision of Tourplan support for users
• Data Entry
• Support for teams as required

Key Responsibilities:

Database

• Introduce new clients and suppliers into the system.
• Create new service options.
• Ensure contracted rates are maintained accurately.
• Update service descriptions
• Carry out ongoing housekeeping tasks on the Database and Creditors module with Tourplan and assist buying team with Tourplan related tasks.
• Assist Key Accounts team to create multiple series references in Tourplan once first reference populated by product.
• Assist key accounts team to link package rates for tour series bookings once confirmed.
• Extending/confirming options with hotels as needed prior to operations handover.
• Assist Key Accounts team to update Tourplan with itinerary and timings for series tours once these have been added to first departure by Key Accounts team.
• Assist Product team by loading hotel service lines for series tours.
• Load into Tourplan all contracted allocations including all commercial terms.
• Load into Tourplan all known and reported events/dates which may impact availability of product.
• Create/update bookings with required services.
• Ensure procedures, and accuracy of services/rates are maintained.
• Load into Tour Plan the contracted rates for the extra services suppliers.

Rate Maintenance

• Use Rate Maintenance module to bulk update service options.

Allocations

• Update Allocations module.

System

• Offer system related support to all users.

Essential Qualifications & Knowledge, Experience, Skills and Behavioural Requirements:

• Analytical, technically competent, able to communicate with users across the Groups network.
• Highly accurate with an excellent attention to detail.
• Ability to make decisions and to work on own initiative through self-motivation.
• Excellent organisational skills.
• Ability to prioritise workload and work to deadlines.
• Ability to work on and solve complex problems.
• Well-developed written and verbal communication skills.
• Good spoken/written English.

Download:  Job Description – Business Support Executive – Cluj Napoca